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April 21st, 2006 11:00
Explorer.exe error MXSVSLHP.DLL (?)
I just installed VCOM System Suite 6 on my Dell Dimension(?) running Windows ME. As soon as it installed and restarted I get an explorer error that won't go away. I think the above mentioned dll is the file. When I checked resources it says it is shared by explorer and licensing manager. I entered in the serial number on installation of system suite and there's no where else it asks for any licensing information. I can't even get to the internet to download anything to fix the error. It will log onto the internet but then just freezes up and I have to shut it down by powering off. I was able to run virus scan, spyware scan and defrag the computer but I can't see how much space is left because if I try to open my computer to look and I close the explorer error - it won't open. Any ideas how to fix this?
thanks!
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marilynr61
9 Posts
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April 21st, 2006 15:00
jackshack
6.4K Posts
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April 21st, 2006 17:00
Have you tried uninstalling the VCOM program? From what I can see this dll is a part of the VCOM package and may be the source of a conflict with other things you are doing. You might try posting a message to the VCOM folks to see if they have a resolution for you.
Also, you might want to see this:
http://www.microsoft.com/windows/IE/community/columns/IEtopten.mspx
Look toward the middle of the page for the heading of Repair Layered Service Provider Problems. I don't guarantee that the fix they discuss will fix your particular problem. Or, it might fix it and kill the VCOM software.
Good luck!
Message Edited by JackShack on 04-21-200602:11 PM
marilynr61
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April 21st, 2006 18:00
Thanks Jack, I'll try that. VCOM doesn't seem to have a message board and their technical support is in canada with no 800 number. I did see something earlier that said that if any other anti virus software was running during the install it could cause this error. I had norton running. I'll deinstall and reinstall and hopefully that will fix it. Thanks!