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December 30th, 2010 06:00
Factory Image Restore - ERROR, BLANK SCREEN
Hi all
I'm in the process of selling my laptop and performed a "Dell Factory Image Restore".
The system ran for a while then came up with a error message with an "X" and an OK. I hit the OK and the computer asked if I wanted to restart. Now I have restarted the laptop but after the Dell symol shows on start up all I'm getting is a blank screen.
Can anyone assist in getting my laptop back to the original factory settings?
Thanks, Damsel in Distress.
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Bells123
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December 30th, 2010 06:00
It would help to add my Laptop is a Studio 1537 running on Windows Vista.
Bells123
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December 30th, 2010 10:00
Thanks for the response.
Yes - all peripherals were removed.
I cannot try again as when I turn the laptop on its just a black screen after the Dell Logo appears. Any suggestions?
The laptop was working perfectly up until the restore.
RoHe
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December 30th, 2010 10:00
Did you disconnect all peripherals before you started the Restore?
Have you tried it a second time?
If none of that works, you'll have to reformat the drive and install Vista and hardware drivers from scratch...
Ron
RoHe
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December 30th, 2010 17:00
Reboot and press F8 a couple of times while the Dell logo is on the screen. See if that gets you to the menu where you can select the Restore again.
If not, then I guess you will have to boot from the Vista CD and do a manual install of the OS.
Ron