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October 20th, 2012 03:00
Factory Reset Error, no user
I corrently having problrms with my Dell XPS 420 Desktop and decided to a factory reset, I followed the dell website instructions to press F8 and go to repair your computer but when you select a user all i have is 1 box stating Other User and if I type the account details of the only user I get a an error stating domain either does not exist or cannot connect, even though the user fully works to load it up the normall way.
Is there a way I can get my user accessable from theis screen so I can access it, or another way to do a factory reset with out an CD.
DELL-Rajath N
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1.8K Posts
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October 20th, 2012 19:00
Hi Matt101,
The user has to be an administrator. You have to enter the administrator username and password in box that pops up to use the factory reset feature. You will have to perform Windows reinstallation from the CD if the “Administrator” account is not present.
Matt101
2 Posts
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October 21st, 2012 09:00
I only have 1 user on my PC and it is an administrator account without a password, I have tried inserting the details but all I get is an error message stating "The specified domain either does not exist or could not be contacted". As for the CD because I had the PC for 4 years I cannot be sure if its because ive lost it or never got one but I do not seem to have one available.
DELL-Rajath N
4 Operator
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1.8K Posts
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October 24th, 2012 02:00
Hi Matt101,
Thank you for your reply and for the update. I have added you as a friend. Please accept my friend request by clicking on my name ‘DELL-Rajath N’ highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide the system’s Service Tag and contact details (including the name on the account) so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message. Please let me know if this helps.