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February 27th, 2012 01:00
FACTORY RESTORE IMAGE PROBLEM
I am attempting to use Factory Restore Image on my Dell Vostra Windows Vista which has previously had windows reinstalled using the Vista DVD. I get an error message, ERROR The factory image could not be found, please reinstall using the Operating System Media dvd. I don't know how to reinstall it, can anyone help. I do have the VISTA and Dell Drivers and utilities so it must be on one of those dvds but I don't know where, help please.
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fireberd
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February 27th, 2012 03:00
Once the OS has been restored using a disc, the Dell recovery is no longer useable and you must reinstall with discs.
As you have previously used the Vista DVD, the procedure would be the same. At power on, press F12 to access the boot menu and select the DVD drive that you have the Vista (Windows) DVD loaded on. This will allow you to boot from the Vista DVD. Install Vista and then install the drivers from the Dell drivers and utilities disc.
In general the correct and required install is (1) Install Windows (2) Install Dell Desktop or Laptop System Software on applicable models (3) Install Motherboard Chipset Drivers (4) Install Device Drivers including Video, Dell Sound, Ethernet, etc.
mamaihi
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February 28th, 2012 01:00
Hi thanks for that. I have reinstalled VISTA using the dvd and reinstalled the drivers using the Dell media dvd. I then checked to see if the Factory Image is there but it isn't! I get the same message telling me to instal it using the media dvd.
fireberd
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February 28th, 2012 05:00
There is no way to recover or rebuild the Dell recovery partition. It is a "factory only" item.
mamaihi
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February 28th, 2012 23:00
O OK thanks for that, but then why is the error message telling me that I can reinstal using the media dvd? Sorry to be so dum.
fireberd
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February 29th, 2012 08:00
The "media DVD" is NOT the Dell recovery partition on the hard drive. It is the Windows OS DVD.