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July 19th, 2016 07:00

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Factory restore/reset will not complete

I'm trying to reset/restore my Inspiron all-in-one running Windows 10 while saving my personal files. It gets to 22% complete and stops. The only details I get says "Unable to reset you PC. No files have been changed"

What is going on and how can I do the reset

1 Message

September 20th, 2020 21:00

Hello,

Here are the steps that you can follow:

Method #1: Boot into System Recovery Options

Step 1: Boot your system into Recovery mode and click on Advanced options.

Step 2: Select Command prompt and enter your admin password

 

Step 4: Type the following command in the Command prompt window and hit the Enter button on your keyboard.

cd %windir%\system32\config

ren system system.001

ren software software.001

Source

1 Message

March 9th, 2021 16:00

Me too

June 24th, 2021 11:00

Recover from a drive there was a problem your pc dell laptop E6420

June 24th, 2021 11:00

Factory reset problem 

1 Message

March 19th, 2022 19:00

When I try to reset my device through troubleshoot the reset this pc option does not show up and I forgot my admin username and password so I cant reset it through settings what do I do?

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March 19th, 2022 19:00

Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.

1 Rookie

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40 Posts

August 10th, 2022 22:00

One of the most common causes for the reset error is corrupted system files. If key files in your Windows 10 system are damaged or deleted, they can prevent the operation from resetting your PC. Running the System File Checker (SFC scan) will allow you to repair these files and attempt to reset them again.

 

Regards,

Will

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