I am having the exact same problem and would like to ateast be able to access and save my personal data before having to reinstall windows (if this has to be done). Were you or anyone else able to find a fix for this?
Yes! I spent many hours on the phone with about 4 different Dell Tech's, and eventually one of them (Matty) found a solution. (The others tried things and then said I'd have to reinstall and loose all data....Luckily they were wrong.)
I don't fully recall the steps taken, but I believe he had me put the XP disc in the top drive (regardless of whether this is your CDRom or DVD drive), press enter and "just as the screen starts to show" press enter again. This triggered activity and I was instructed "do not press any key while it was running". The only time I entered anything was when "Network option" came up and I selected "next".
This took quite a while to run, as the Tech hung up and called me back ~1 hour later. I believe he walked me through a couple of minor checks, but basically everything was operational, and I still had ALL of my programs, files, and data.
Not sure if the instructions I remember will work, but at least with my situation, there was a solution.
Annie70
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September 6th, 2004 21:00
PC101
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September 6th, 2004 21:00
rugsy
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October 15th, 2004 03:00
PC101
3 Posts
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October 15th, 2004 10:00
Yes! I spent many hours on the phone with about 4 different Dell Tech's, and eventually one of them (Matty) found a solution. (The others tried things and then said I'd have to reinstall and loose all data....Luckily they were wrong.)
I don't fully recall the steps taken, but I believe he had me put the XP disc in the top drive (regardless of whether this is your CDRom or DVD drive), press enter and "just as the screen starts to show" press enter again. This triggered activity and I was instructed "do not press any key while it was running". The only time I entered anything was when "Network option" came up and I selected "next".
This took quite a while to run, as the Tech hung up and called me back ~1 hour later. I believe he walked me through a couple of minor checks, but basically everything was operational, and I still had ALL of my programs, files, and data.
Not sure if the instructions I remember will work, but at least with my situation, there was a solution.
Good Luck.