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10224
September 6th, 2004 20:00
Fatal Error -- Session Mgr Initiation System
My system was operating fine this morning, then I returned from getting a coffee and the screen was blue with a fatal error message. When I reboot, the blue screen returns (following the Windows XP screen), with the following message "Stop: c000021a (Fatal System Error) The Session Manager Initialization System process terminated unexpectedly with a status of 0xc000026c. (0x00000000 0x00000000) The system has been shut down."
Rebooting in Safe Mode with the "Lask Known Good Configuration" results in the same error. I tried booting up with the Windows XP CD, but after the drive read the disc for about 15 seconds, it went quiet and up came the blue screen and fatal error message again.
Does anyone know what the root cause might be and/or what steps I should take to resolve this?
Annie70
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September 6th, 2004 21:00
PC101
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September 6th, 2004 21:00
rugsy
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October 15th, 2004 03:00
PC101
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October 15th, 2004 10:00
Yes! I spent many hours on the phone with about 4 different Dell Tech's, and eventually one of them (Matty) found a solution. (The others tried things and then said I'd have to reinstall and loose all data....Luckily they were wrong.)
I don't fully recall the steps taken, but I believe he had me put the XP disc in the top drive (regardless of whether this is your CDRom or DVD drive), press enter and "just as the screen starts to show" press enter again. This triggered activity and I was instructed "do not press any key while it was running". The only time I entered anything was when "Network option" came up and I selected "next".
This took quite a while to run, as the Tech hung up and called me back ~1 hour later. I believe he walked me through a couple of minor checks, but basically everything was operational, and I still had ALL of my programs, files, and data.
Not sure if the instructions I remember will work, but at least with my situation, there was a solution.
Good Luck.