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2 Posts

6205

August 21st, 2004 19:00

fatal error

I had a virus Trojan.byteverify..I deleted and went to safe mode in XP Home edition and got a fatal error(blue screen of death) c000021a  0x000026c.

I tried a system restore it says I have no restore points.do Ineed to reinstall Xp from the disc given me and what to ensure safe recovery..Please help

 

2.7K Posts

August 22nd, 2004 11:00

Go into Safe Mode again and try "Last Known Good Configuration"

If that does not work you could try a repair of XP

Insert your Windows XP Setup CD, and restart your computer.


1. When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.
2. Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.
3. Do not choose the option to press R to use the Recovery Console.
4. In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.
5. Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
6. Follow the instructions on the screen to complete Setup.


http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

 

2 Posts

August 22nd, 2004 21:00

I did the windows repair ..I got sound now and still can't get the internet access ..plus I came up with this message

the procedure entry point gotiums couldn't be located in dynamiclink library msdart.dll

then I got a message

sprngfld_adv_daemon wkscal.exe entry point not found

Frank

2 Intern

 • 

28K Posts

August 23rd, 2004 03:00

See if the following helps fix this problem:

http://support.microsoft.com/?kbid=842014

Steve

2.7K Posts

August 23rd, 2004 11:00

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