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June 4th, 2021 00:00
fingerprint mouse ms819 stopped working
Howdie all,
got an alienware aurora r7 with a dell ms819 fingerprint reader mouse.
It has worked for a couple of years now. But stopped this week.
Did a few things at once so not quite sure what is the culprit:
- Bios and other updates via Alienware update (hadnt done that in a year)
- Windows feature update to 1H21
did an uninstall and reinstall of latest Dell ms819 fingerprint reader device driver already.
I got an entries in Device Manager under:
- Mouse (HID conform Mouse)
- Input Devices (MS819 HID compliant vendor-defined device)
- Biometric Devices (Synaptics WBDI)
I can go into Windows Hello and add a new fingerprint. But none of the swirly fingerprint lines ever stay blue. Upon touching the sensor all go blue for a split second then turn grey again.
any help greatly appreciated
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