Fixes for PCMService.exe??

Question

I have a relatively new Inspiron 1420 running Vista Home Premium.  I've recently begun getting a message on bootup that Cyber Power Cinema (name may not be exact? I didn't write the message down) has abended.  My event log shows this error:   Faulting application PCMService.exe, version 4.5.0.0, time stamp 0x46232d5e, faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9, process id 0xa0c, application start time 0x01c831126f1392b5.   Having done a search of this forum, I've now turned PCMService.exe off in MSCONFIG (thanks!), and it's clear that I should be grateful that it's merely blowing up and not eating all my memory.  My question is:  is there a fix for this?  I'm not sure if this is a Windows program or a Dell program - I think it's a Dell program.  I'm not using it presently but sometime I might, and right now it's non-functional.  How do I get a fix?   hedera

Mary G · Answer

It's part of Dell Media Experience. Try using Windows Defender, Tools, Software Explorer to disable it. Or open it and change the settings.

hedera · Answer

Thanks, Bill, I'll give that a shot.

hedera · Answer

Well, so much for that.  I tried to install the patch and got an error:  said it can't install unless PowerCinema 4.7 is installed.  The patch install aborted.  My list of programs installed doesn't show PowerCinema at all - of course, it doesn't show CyberLink Power Cinema either, it just shows 'MediaDirect'.    You know, this patch came out in June and I bought my Inspiron in September - is there a good reason why my new system wasn't fully patched for delivery??  Probably a foolish question.  I guess I'll just leave it uninstalled.   hedera

hedera · Answer

First, PCMservice.exe isn't listed in the MSConfig->services tab; this may be because I unchecked it in the MSConfig_>start tab before the last reboot.   Second, what issue would this resolve?  It sounds to me as though it would make it impossible for me to run whatever this is.  I hoped I'd be able to find a way to fix it, in case I should want to use it.   hedera

Windows General

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