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9080
November 5th, 2012 18:00
Forgot log on password
I purchased a dell computer about 6 months ago. Set everything up and really only used the computer probably less than 5 hours. Recent went to use the computer and I can't remember the log on password. I always right that stuff down but apparently with this computer I forgot. Is there anyway to change the password? Please keep in mind, I can't even get passed the very beinging log on prompt, so there is no start button yet. So basically this brand new computer is just sitting here with no activity. HELP!!
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DELL-Manshu S
6 Operator
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2.2K Posts
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November 6th, 2012 02:00
Hi Gmaof3,
Let me know the Operating System (XP, Windows Vista or Windows 7).
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and name listed on the account so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Thanks & Regards
Manshu S
#iworkfordell
Gmaof3
4 Posts
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November 6th, 2012 05:00
Its windows 7 and the service tag # is
Not sure if you want this or not but the Express Service Code is
DELL-Manshu S
6 Operator
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2.2K Posts
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November 6th, 2012 06:00
Hi,
I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.
I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and name listed on the account so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.
Thanks & Regards
Manshu S
#iworkfordell
PudgyOne
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November 6th, 2012 08:00
Gmaof3,
We usually don't help with passwords as we cannot tell if you're the owner or not.
Microsoft policy about lost or forgotten passwords
Rick
Gmaof3
4 Posts
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November 6th, 2012 10:00
ok, thank you. I sent you a private message.
Gmaof3
4 Posts
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November 7th, 2012 04:00
Rick,
So what other options do I have then? I can provide a dell purchase ID #, and order #???
PudgyOne
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November 7th, 2012 15:00
Gmaof3,
If you didn't make the password reset disk, you could reinstall the operating system and start over. You have the operating system disk?
Rick