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May 24th, 2007 14:00

format help with WINDOWS XP

Im going to try to give the best information I can here. Right now im urnning a Dell Demension XPS 700. ALready tried going through them for help, even though they helped me with this issue origionally and we got it solved. The computer was sent to me with no OS and this is the error I got.WHen I go to reformat, after botting from disk, after its scrolling through al my hardware on the bottom and begins to "start windows" I get a blue screen error saying windows has been shut down to prevent danage to my computer, I think the error number is like 0x0000007b.

Maybe this has to do with my chipset? Last time the dud ehad me run the windows installer with a floppy with something on it I THINK...

If anyone knows how I can get around this so I can reformat please help.

Also, the reason why I am wanting to reformat, (not suire if anyone can help me here)

I keep getting random trojans. (no i visit the same couple websites every day, its not where im visiting)
Spyware
My "services and controller app" closes and my computer gets a countdown from NT AUTHORITY/SYSTEM and then it restarts after 1 minute
THis XPS should be fast yet it is running slowly.

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OS-microsoft Xp
dell XPS demension 700
I dont think any of my hardware that would be relevant here, just request if you need

So if anyone could help id appreciate it.
    

2 Intern

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1.9K Posts

May 24th, 2007 15:00

By default, Dell computer comes ready to RAID (or any other configuration involving RAID configurations) So go to the BIOS, go to Drives, and on the SATA operations, change it to AUTODETECT... This should make your computer to be able to format the HDD.

8 Posts

May 24th, 2007 17:00

I hit f2 on boot right, thats the BIOS?
 
also under drives I dont see SATA operation i see like SATA-0 1,2,3,4 on and soforth
 
am I in the right place

2 Intern

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1.9K Posts

May 24th, 2007 20:00

Sorry, I forgot you're using a XPS 700... :smileytongue:
Taking a look to support pages and check your BIOS, I think you should put to the on the Drives 0 through 5 ON instead of RAID ON.
 
I don't know if you have checked that...
 
Let me know how the configuration is.

8 Posts

May 24th, 2007 21:00

i have checked those and they are all default on, not RAID on. I tried it with the RAID on and I recieved the same error so i went back to the defaukt

8 Posts

May 24th, 2007 23:00

i still cant figure this out, i know how to reformat this issue is still stumping me, cant get me 2000 machine running i bought :[

2 Posts

May 25th, 2007 09:00

Depending on which you want to use, NTFS or FAT32 you could use a ME floppy boot disk to format for FAT32 (you should do an FDISK 1st before formatting to make your HD partition of your choice). Or you can boot to DOS, again with a ME Disk and then at a Prompt put in PQ Magic (PowerQuest) disk partition program which will do FAT, Fat32, and NTFS. PQ is also available on CD. Or find the free CD called "Hirens Boot Disk" it contains all types and kinds of programs that will partions, format, recover, burn, disk utlities, including booting into a Live WinXP et. et. demaX

8 Posts

May 25th, 2007 14:00

could you, or someone walk me through exactly what I need to do to overcome this issue? i boot from disk (my windows cd) its going through all my hardware and computer stuff at the bottom, then once it gets to starting windows, i guess right before the license agreement and all that I get the blue screen (error 0x0000007b with some other numbers). ive already searched the Microsoft site and nothing there is really helping me. ive used different cds, different drives, just the same error i know have a floppy disk i can use i had finally found one, but it seems the issue just has to do with my computer not beign able to start windows, even though I have a copy installed that works, I just need to reformat.

8 Posts

May 25th, 2007 15:00

 
gioaguilar

2 Intern

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1.9K Posts

May 25th, 2007 15:00

The only thing I could think right now, it will be a BIOS update, and a SATA driver... to see if that help.  If not probably is a problem with the motherboard, HDD, cable...

8 Posts

May 25th, 2007 16:00

i updated both of those but to no avail.
 
you think i maybe need a new hard drive?>

2 Intern

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1.9K Posts

May 25th, 2007 17:00

Just if you have a IDE HDD we could check if you can install on a  non-SATA drive... Making sure that's the problem with the Blue screen.
Another thing that came to my mind, it could be disable from the boot sequence all the non SATA devices, and let enabled only the ONBOARD SATA HARD DRIVE

8 Posts

May 25th, 2007 17:00

what should be my next step?

2 Intern

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1.9K Posts

May 25th, 2007 17:00

I do not think with another HDD you will be out of the problem, maybe if you have a IDE HDD instead of a SATA hard drive, we could check if that helps...

May 26th, 2007 02:00

If you do Google search, there are many “hits” on the error you encountered; here is the link from the Microsoft Knowledge Base http://support.microsoft.com/kb/324103

I might be wrong, but I think that you are having an issue with the driver, during early installation stage of the Windows if you are not using Dell OS install (reinstall CD) you are not having drivers needed for OS CD/DVD to access your hard drive.

 So if you do not use Dell CD, than you would have to provide drivers during that initial OS installation stage, when it ask you to do so by hitting “F6” key, if that is the case than you can always download Serial ATA (SATA  driver) from Dell. If you are using the Dell OS CD/DVD and still getting this error, than read through the MS Knowledge Base Article, since the reason for you error may be listed in this article.

If nothing else works, I would download from Dell nVIDIA Serial ATA (SATA driver) here:

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R132416&SystemID=XPS_700&servicetag=&os=WW1&osl=en&deviceid=9711&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=41&fileid=175963

Than I would use any (retail) XP Installation CD; start computer, delete OS partition, than create new one, format full (not quick) NTFS, and then during the OS initial installation stage when asked for any additional Controllers  divers, hit “F6” key and insert floppy with the nVIDIA Serial ATA (SATA driver) you downloaded from Dell.

 If you do not have floppy, well than you have two options; First to learn how to “slipstream” drivers onto OS Installation CD, that is what Dell does on their OS CD, or you can go to local Computer Store, buy the Floppy drive (very cheap) and ribbon cable, pop open your XPS 700 connect ribbon cable to Motherboard Floppy drive port and connect power from PSU to floppy drive and than you would be ready for the “F6” stage, when the OS installation is completed, you can remove floppy and keep it for future installation, if you do not  want to permanently install that Floppy drive into your computer.

This “should” work and if does not, than there might be chance that your Hard Drive is damaged

Thanks!

 

Misha

2 Posts

May 29th, 2007 08:00

I'm amazed -- formatting is the simplest. 1st I don't think its your hardrive at all. You would never have reached the point of MS Product Key entry. 2nd you never would have gone as far as loading the CD. You want to prove it ? Simply put in a 98/ME floppy and boot to A:\Prompt Then type in C:\ if you have a problem with the drive it won't go there. But really technically to determine if your system is seeing a good drive is to boot into the BIOS. Most PC's use the DEL key -- right when you boot up LOGO keep hitting the key over and over. Then go to std setup or look at all if your bios has a different name. You should see your drive and the size. Just follow direction & read, nothing to worry. There are a thousand ways to format your drive. You don't need to go into windows to do that. How does one think a Brand new PC gets loaded - there is no OS on it. Format with the CD that comes with the drive. Or format with Powerquest. Or format with a 98/ME boot floppy (although it will format in FAT32 but you can always change that to NTFS with the WIN XP CD. It will ask you about 1/2 way thru. You can format with the FREE Linux "systemRescueCD-X86-0.3.5.iso" search on google and burn it. You can format with FREE "Hiren's Boot Disk" search for it on googles. If you feel you have a defective drive, make sure you do an FDISK first (using a 98/ME boot disk. Just type FDISK at the A:\ prompt it will verify your bad drive, and close defective clusters. If you want to fix the drive, lots of programs are out there. Spinrite will do a thorough test. Or just use your CD that came with the HDD. After have finished with FDISK, reboot and go back to FDISK and click Number 4. To look at your drive size, etc. Then Escape and at the DOS prompt type A:\FORMAT C: (just type FORMAT C: ) You may have a defective XP CD. And that is not unreal at all. Further FREE for the taking are XP Boot floppys. But they are soooo slow. All and everything is available on a search through google. One needs to know all the Hardware in your PC to pinpoint the Blue Screen. But more important is to know the EXACT address of failure: i.e. 0x000000E5 by typing this in google it will take to several sites that will tell you what are the causes of 0x0000000E5 most likely in your case its hardware. It could well be Video cause Video is the 1st thing being checked in the XP GUI. There's another way to load XP. In DOS prompt change to the drive letter of your CDRom, then change directory to i386, then type winnt.exe Say, have you ever tried going into the recovery console ? If you can't boot up I am very surprised that you did not mention the various choices on the computer screen. Because if window can't boot up it won't just freeze but take you to those choices. And that is way way before entering the MS KEY as you say, you get that far. In the recovery console you can fix the boot loader (FIXBOOT) and also it would'nt hurt at all to fix your MBR at same time (FIXMBR) Not sure anymore but I think its the F8 key on the keyboard that will take you there. Although the F8 may take you to SAFE MODE instead. Just go to google and type in "XP recovery console" it'll tell you. Also in Safe Mode you could restore the last good if you don't want to format. You can also do that in DOS. F8 key Safe Mode with Command Prompt then type CD\Windows then type system32 then type restore then type rstrui.exe My you have so many choices. Good luck demaXX

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