GoBack

In order for GoBack to protect both drives, you have to uninstall GoBack if it installed, and reinstall it. Then on the reinstall, make sure to allow it to protect both drives. Normally, Goback will use 10% of each hard drive up to a maximum usage of 4 GB.

41 GB and up 4 GB for Goback

less than 40GB: 10% of the hard-drive capacity for GoBack.(you can make it less on a custom install, but no more than 4 GB, but the less space you allow for GoBack, the fewer restore points you will have)

No, a drive does not need an Operating system on it for GoBack to protect it, (but you need an OS on one hard-drive to access GoBack), as long as it a IDE hard drive. (Not sure about the other kinds of HD's)

Good luck.

(And remember, backup you important files to CD/R's or CD/RW's)(Get a CD burner if you don't have one)

(Or DVD's if you have a DVD burner)

Message Edited by msil217 on 09-04-2004 12:49 PM

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@CDLOUS4 wrote:
How do you get GoBack to protect both drives?  When I install it, a window comes up with both my hard drives on it but only one of them has a green check mark, the other has a red X meaning it is not protected.  Even if I go to the custom install it does the same thing.  How do you get this to protect both hard drives?  Maybe because my first hard drive is 40GB and my second one is 160GB?  I don't know but would like to know how to get it to protect both drives.

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I never had that problem. I have an 80GB Hard drive, and then installed a 120 GB hard drive. Then I used disk management to format it.

Only one Drive was protected, so following directions in GoBack help, I uninstalled GoBack, then reinstalled it. Both drives had a green check mark by them.

May not make a difference, but both HD's were jumpered at "cable Select"

And the new drive was a the secondary drive.

How do you get GoBack to protect both drives?  When I install it, a window comes up with both my hard drives on it but only one of them has a green check mark, the other has a red X meaning it is not protected.  Even if I go to the custom install it does the same thing.  How do you get this to protect both hard drives?  Maybe because my first hard drive is 40GB and my second one is 160GB?  I don't know but would like to know how to get it to protect both drives.

I will try to uninstall it again and then reinstall it and see what happens.  I will let you know the outcome of it okay? 

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@CDLOUS4 wrote:
I will try to uninstall it again and then reinstall it and see what happens.  I will let you know the outcome of it okay? 

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Good luck!!!!

I uninstalled GoBack and reinstalled it, it only goes into one drive.  Only has the one green check mark on one drive, the other drive still has a red check mark.  Maybe my other hard drive has to have something done to it?  You said you used disk management to format your other hard drive.  Do you think I should reformat my other drive?  If so, can you tell me step by step how to do this cause I'm not familiar with any of this.  Also you had said that both drives were jumpered at "cable select"   What does this mean?  I really would love for my GoBack to protect both drives so will try anything to get it to do it.  Thanks.

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@CDLOUS4 wrote:
I uninstalled GoBack and reinstalled it, it only goes into one drive. Only has the one green check mark on one drive, the other drive still has a red check mark. Maybe my other hard drive has to have something done to it? You said you used disk management to format your other hard drive. Do you think I should reformat my other drive? If so, can you tell me step by step how to do this cause I'm not familiar with any of this. Also you had said that both drives were jumpered at "cable select" What does this mean? I really would love for my GoBack to protect both drives so will try anything to get it to do it. Thanks.

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It is a shame that Goback was sold to Symantec. I bought GoBack when it was owned by Roxio, and Roxio had support forums.

I think you should try to go to Symantec's support site

On the back of each hard drive, there are pins that have nothing connected to them outside of the hard drive. There is a clip(s) that connects 2 pins together to make the hard-drive behave a certain way.(usually tweezers are used to remove and replace the clips) Usually there is a diagram on the hard-drive how to set the jumpers, or go to the manufacturer's website to found the
diagram .They may already be on CS. And I'm not sure if that is required. (I mean, you may have the primary as master, and the 2nd HD as slave, and GoBack should still work, but I don't know for sure)

As far as any more help, try the above link.

I just happened to format my second HD using disk management, but not sure if it's required for GoBack to recognize it.

I do have the old Roxio GoBack.  I also went into my disk mgmt. and both my hard drives are listed there and they are both healthy.  Any other suggestions?  Where is the Roxio GoBack Forum?

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@CDLOUS4 wrote:
I do have the old Roxio GoBack.  I also went into my disk mgmt. and both my hard drives are listed there and they are both healthy.  Any other suggestions?  Where is the Roxio GoBack Forum?

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I don't have any more ideas. I am sorry. My Goback is Goback Deluxe updated to version 3.21.

Roxio no longer has the Goback forum, because Syamntec bought GoBack.

All I can tell you is use the link I provided, and also to get help with your hard-drives, try the hard-drive forum.

Spent months back and forth with Symantec about this same problem. I have two (2) SATA hard drives. After many, many Emails, it turns out, Symantec told me, GoBack does not support 2 Sata drives. They said that they are working on the problem and there would be an update soon. That was, at least, 6 months ago and nothing is still done.
I agree that when Roxio had it, the forums were fantastic. But, I have never been able to get any help from Symantec for anything. What a shame.