If you are still under warranty, you can call, email or chat with Dell to receive th disks. If you are out of warranty, they should may still send the disks, assuming you never received them originally. If you DID have them but lost or damaged them, Dell will probably not replace them.
Regardless of the hard drive, if you call, email, or chat with Dell and let them know you never received the disks, they seem to be pretty good about sending them out.
Again, good luck
Curious, how is a hard drive working fine when it loses all the files? I guess the message title (hard drive failure) led me to believe that the HD was dead.. i should learn not to assume....
I lost the files on my main partition of hard drive. My computer just brought up a blue screen each time I tried to log onto windows, saying that my hard drive's files were corrupt, and that I should re-format. Seeing no other choice as I could not get into Windows, I had to reformat the partition.
if you lost your files and you want to recover, you can use some software to recover all your files like EasyRecoveryProfessional. Just place your Hard Disk into other PC as slave and over master disk install EasyRecoveryProfessional, run it and you can see all your files, even though you has formated your hard disk.
hrova
2 Intern
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2.2K Posts
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August 1st, 2006 23:00
When they replace the hard drive, ask them (demand if you must) to send the OS and other needed disks....
Good luck.
advwar
5 Posts
0
August 1st, 2006 23:00
hrova
2 Intern
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2.2K Posts
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August 1st, 2006 23:00
If you are still under warranty, you can call, email or chat with Dell to receive th disks. If you are out of warranty, they should may still send the disks, assuming you never received them originally. If you DID have them but lost or damaged them, Dell will probably not replace them.
Microsoft might - read this....
http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/end-user_media_replacement_form.pdf
Note that Microsoft will charge $30 IF they choose to replace it.
Good luck.
advwar
5 Posts
0
August 1st, 2006 23:00
hrova
2 Intern
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2.2K Posts
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August 1st, 2006 23:00
Hmmm.. Okay....
Regardless of the hard drive, if you call, email, or chat with Dell and let them know you never received the disks, they seem to be pretty good about sending them out.
Again, good luck
Curious, how is a hard drive working fine when it loses all the files? I guess the message title (hard drive failure) led me to believe that the HD was dead.. i should learn not to assume....
Here is the info:
Call
Dell 1-800-624-9896
Email
https://support.dell.com/support/supportrequests/create.aspx?c=us&cs=19&l=en&request=true&s=dhs
Chat
http://support.dell.com/support/topics/global.aspx/support/chat/en/care_chat?c=us&cs=19&l=en&s=dhs
tgsmith
2.9K Posts
0
August 2nd, 2006 03:00
Advwar,
If your machine is still in warranty, then it most likely has the Dell PC Restore by Symantec Partition and can be returned to its as-shipped configuration. Instructions on what PC Restore does and how to use it is here: http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=58B266E321DC11DBA69BDBF40CE92591&docid=DC47E7957E35BBC0E030A68F27280D16
Like Hrova, I'm still trying to figure out how the hard drive is working fine if you lost all your files. Just what files did you lose?
Tony
advwar
5 Posts
0
August 2nd, 2006 08:00
sparkenh
570 Posts
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August 2nd, 2006 10:00
Victor Manuel
1 Message
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August 8th, 2006 17:00