Help broken / not fully installed?

Myrdyr

If you're running Win ME then this might help:

http://support.microsoft.com/default.aspx?scid=kb;en-us;275651&Product=w98

Running Win98.

The Win ME instructions dont even work with Win 98, but I did use the Folder Options | File Types dialogbox to bind htc files to WinHlp32 - didnt appear to make any difference though.

myrdyr,

I remembered that series of threads about the tshoot.inf file, Denny Denham's replies and Linda13's questions and a few other things; and while I looked for it, I have now discovered that you have seen it.

You may be interested in this thread at Tech Support Guy's Forum. I found it a few minutes ago using "tshoot.inf" and "tshoot.ocx" in a Google Search. It seems to mention lots of things that are covered under this particular subject of missing troubleshooter files.

edit added: At the top of that thread, there is a reference to Mosaic1's solution. His solution is as follows:

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After all the advice and steps taken to resolve this problem, I think I have found the absolute easiest solution.
I renamed tshoot.ocx and also removed a couple registry keys. then I ran this test and it worked.
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Here's the cure in one fell swoop.

If you have the cabs on the hard drive, you don't need to use the install CD. Otherwise, have the install CD in the Drive.


Find a file named tshoot.inf
It resides in C:\windows\inf

Right click on it and choose install from the menu. It will reinstall the Troubleshooters for you. Rewrite the registry entries correctly and replace any missing files. It takes only a second or two and is a sure way to know that everything is right for your version of the operating system.

Mosaic1

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You may need to remove, then to rewrite "several registry keys" as well as to install the Tshoot.inf file. I believe that there is considerable discussion in the Tech Support Guy's forum regarding the registry edits.

xley

Message Edited by xley on 04-11-2004 06:46 AM

In case anyone has the same problem (not that I've found a solution yet):  There is a lot of information available on the problem by searching for "troubleshooting".  I've tried what seems to be the best solution, reinstalling tshoot.inf.  Alas, no help, but it appears the best solution for most situations.

myrdyr,

See if the solution provided here by caza13 works. You will need to scroll to the bottom-third of your screen.

See the section which begins:

"This update is a companion update to 810847: Security Update for Internet Explorer. Q810847 is required to address a security vulnerability in Help. However, Q810847 affects the normal behavior of Help. This update restores normal Help functionality after installing Q810847.

This Update is because I got hammered by the missing Troubleshooters, recently.

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The problem is caused by two critical Microsoft Updates; they attempt to correct for a security vulnerability.

The easiest correction is to go to the following KEY:

HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\ActiveX Compatibility\{4B106874-DD36-11D0-8B44-00A024DD9EFF}


and modify the DWORD VALUE for "compatibility flags" from 0000400 to 00000000.

Of course, if you do this, you will need to return the DWORD VALUE to 0000400 after you have finished with a troubleshooter. If you do not, then your Active-X security will remain compromised and thus you will be vulnerable to attack.

For further details see:

• Practically Nerded Windows 98 Troubleshooter Problem
  
  
• "Windows help troubleshooter wizards are blank after clicking next:"
  
  
  
• www.webuser.co.uk's putasolutions' solution [lower page]

keywords: Troubleshooter Help Active-X Q810847 Q811630 Q824145 tshoot.inf tshoot.ocx