Help & Support Not Working

Question

Hello,

I recently was going to go into Help & Support for whatever reason. After some searching, I discovered that it is no longer installed on my computer. How can I reinstall the Help & Support back on my computer?

Thanks.

Mary G · Answer

Try customizing the start menu by right clicking on the Taskbar, pick properties, Start Menu, customize, Advanced, find in list and recheck it. Message Edited by Mary G on 04-09-200611:22 PM

Eagle Scout · Answer

It's not that it's missing from the Start Menu, as I already have the shortcuts in there. I have searched the computer, and it's almost as if the program folder was somehow deleted. I need to re-install it, not just restore the shortcut. Is there a way to do this, or do I need to do a repair install of XP?

Denny Denham · Answer

Eagle Scout, See the information here.

Eagle Scout · Answer

I tried that method. I had to make a new XP cd, following the instructions about slipstreaming, as mine was pre-service pack 2. When I try the install option on the pchealth.inf file, I am asked to locate the file dataspec.xml. When I enter in the location of the cd drive, it can't find the file. So I exited the install and ran a search of the cd, after which it said that it could not find a file named dataspec.xml. I did run the search with the options of searching hidden files, system folders, etc.

Is there anything else I could possibly do to get Help & Support working again?

Thanks

Denny Denham · Answer

Eagle Scout,

Dataspec.xml is in three locations on my computer. I suspect that if it is available from any location it will be installed in the proper place by pchealth.inf. To make it available, expand it into a folder so that you can point the *.inf file to it. Put your slipstreamed CD into the drive then go to Start|Run, enter cmd and click OK. At the command prompt enter the following, substituting the drive letter of your CD-ROM drive for X and the path to the folder you wish to save the file to for Path:

expand X:\i386\dataspec.xm_ c:\Path\dataspec.xml

There is a space after xm_.

joe53 · Answer

There are a number of suggestions for repair/reinstall at Kelly's Korner: http://www.kellys-korner-xp.com/xp_h.htm Scroll about halfway down the page.

Windows General

Help & Support Not Working

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