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April 5th, 2004 13:00
Hi New to the board getting error message
Hi All,
My name is Irene and I am new to the board. I was hoping someone could help me with my problem...
I have Earthlink as my e-mail provider, but when I try to access my earthlink total access mailbox, I am getting this error message:
Microsoft Visual C++ Runtime Library
Program:C:/Program Files/Earthlink Total Access/mailclnt.exe
abnormal program termination
Then when I click ok, I get:
mailclnt.exe-Application error
the instruction at "ox77f5b2ab" reference memeber at
0x01400814
the memory could not be read
click to terminate program
I called earthlink and they said it was a microsoft problem...has anyone seen this before and is there a solution?
Thank you in advance for your help, I hope I'm able to provide help to you all down the line.
Warm regards,
Irene
msgale
2 Intern
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2.5K Posts
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April 5th, 2004 15:00
Here are somethings you might try
Run the system file checker (sfc). Use help from the start menu and search for sfc
Make sure all critical patches have been installed. P.S. The problem is Earthlinks, they, not Microsoft wrote the code for the Earthlink Total Acess Mailbox. The fact the the crash occurred in a Microsoft Runtime library is irrevelant.
oldtraveler
2 Intern
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409 Posts
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April 5th, 2004 17:00
Try to uninstall the Total Access garbage, then setup your Outlook Express for your Earthlink Pop3 mail account (if necessary) and try again.
I have Earthlink and never use Total Access.
Message Edited by oldtraveler on 04-05-2004 01:18 PM
iebrooks
3 Posts
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April 6th, 2004 11:00
Thank you so much Phil and MS for your input. I had trouble finding the file system checkup, so I uninstalled the total access.
Phil did you have problems with total access at one point as well?
I appreciate the help!
Irene
oldtraveler
2 Intern
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409 Posts
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April 6th, 2004 14:00
iebrooks
3 Posts
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April 6th, 2004 17:00
Yes, it did Phil. Thank you for your help.
Irene