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December 5th, 2013 23:00
How can I have the operating system?
My computer broke down last month because of the hardware. And I had the hardware replaced but I also lost the operating system. I bought my computer in Toronto last year but I am living in China now, so I transferred it to China. The computer is still under guarantee. But it will expire on January 4,2014. An agent in China told me that I could not order CDs for operating system just because the computer was not bought in China. Can anybody help me with the problem?
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Mary G
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December 6th, 2013 14:00
Unfortunately this is no longer true. All computers (not just Dell) sold nowadays come without disks. Tablets, some laptops and ultralights don't even have optical drives. If you need to reinstall windows there are several options--using the Recovery Partition or System Images or ordering the windows disks or usb thumb drive from the manufacturer if you are still under warranty.
Raiden99
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December 6th, 2013 03:00
Every Dell laptop ships with an OS-Recovery Disc and even discs for re-installing drivers. If you lost the CD, download Ubuntu Linux or if you have something to spend, then you can buy Windows 7/8 on your choice. For compatibility, Windows 7 and for features, Windows 8.
ieee488
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December 6th, 2013 07:00
The agent in China is correct. Being able to order OS discs is available to USA residents only.
You need to contact whoever you dealt with in Canada.