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5376
February 5th, 2008 13:00
I run XP on Dimension 4600 - booting error - question
Hi,
I run XP, not sure what version, Dimension 4600 computer. Installed Norton 360 less than a week ago and it created nothing but problems. I uninstalled through "Add or Remove Programs". But now I'm having booting problems. Sometimes it boots ok on restart. Sometimes it goes to blinking cursor. On initial Dell screen, I have option of F2 or F12. When I pressed F12 the other day I had some options and was able to get to Windows. However today, when I restarted it did nothing, then gave me a keyboard error, when I hit Control,Alt,Delete. Then I got the message, "previous attempts at booting this system have failed at checkpoint {USBd}. I did nothing but a few minutes later, Windows came up. I'm afraid to shut down my computer. Any suggestions would be greatly appreciated. I have printed out the Tech Page " Using Microsoft System Config Utility to Troubleshoot Errors During Startup In XP", but I haven't done this yet.
Thanks.
Carolyn
I run XP, not sure what version, Dimension 4600 computer. Installed Norton 360 less than a week ago and it created nothing but problems. I uninstalled through "Add or Remove Programs". But now I'm having booting problems. Sometimes it boots ok on restart. Sometimes it goes to blinking cursor. On initial Dell screen, I have option of F2 or F12. When I pressed F12 the other day I had some options and was able to get to Windows. However today, when I restarted it did nothing, then gave me a keyboard error, when I hit Control,Alt,Delete. Then I got the message, "previous attempts at booting this system have failed at checkpoint {USBd}. I did nothing but a few minutes later, Windows came up. I'm afraid to shut down my computer. Any suggestions would be greatly appreciated. I have printed out the Tech Page " Using Microsoft System Config Utility to Troubleshoot Errors During Startup In XP", but I haven't done this yet.
Thanks.
Carolyn
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dschieses
89 Posts
0
February 5th, 2008 15:00
Hey,
first of all backup your data before shut down your computer.
After backup download the norton removal tool for clean deinstall of all symantec products.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
normaly that fix the issues.
cu
dschieses
carolyn955
2 Posts
0
February 6th, 2008 00:00
Thanks for the fix! It seems to have done the trick. Can now use stuff that was not working before I used your info. I really appreciate your taking the time to help!:smileyhappy:
Carolyn
dschieses
89 Posts
0
February 6th, 2008 10:00
Hey,
prefect :smileyhappy:
see you next time
cu
dschieses