228 Posts

March 21st, 2007 22:00

 I had a problem similar to yours. I upgraded my 400 to Vista Home Premium using a retail version of Windows Vista Premium. When I tried to print out a web page thru Internet Explorer 7, what would print out was nothing that was on the web page but all script the fonts being the size of a pin head. I didn't get no large fonts just microscopic fonts.
 
  Called Microsoft and went through a series of tests to no avail, the following day a higher level tech person was supposed to call me to try and get things sorted out.
 
  In the meantime I reformatted and reinstalled Vista and the problem went away. I think that would of been the final solution that the higher level tech guy would of told me to do.
 
      Hope you get your problem solved. BTW it felt good speaking to a Microsoft tech person that I could understand even though I didn't get my problem solved at the time.
 
                        Andrew
 
  

228 Posts

March 21st, 2007 23:00

Didn't you get a Reinstallation CD when you got your computer. There are a bunch of web sites that tell you exactly how to do it.
 
             Andrew

228 Posts

March 21st, 2007 23:00

I also havea XPS 410 that came with a preinstalled Vista Premium. It has a Recovery D Drive which If I want to reinstall I could just use the Recovery Drive which will bring my computer back to the original configuration that it left the factory. I don't know if your PC has that feature. Take a look you might have it. It's called "Recovery Drive D"

228 Posts

March 21st, 2007 23:00

My whole web page would appear microscopic on the screen also besides being printed out that way. I don't think even Microsoft would of figured out the problem that's why I reformatted and reinstalled and hoped for the best and it worked. BTW If I printed out using AOL there wasn't any problem
                                     Andrew

42 Posts

March 21st, 2007 23:00

My computer came with Vista Business pre-installed so I can't blame it on a Vistal install upgrade unless the computer was delivered to me with this problem.  I have not seen anyone else write about this problem so I am at a loss about what to do.  Dell Tech Support has not heard about this problem either and is unable to help me.
 
BTW, the small and large fonts appear on screen and are printed as seen on screen so it was not just a printing issue for me (if I understand you correctly).

42 Posts

March 21st, 2007 23:00

It must be a Windows/IE7 problem then.
 
How would I reformat and reinstall a preinstalled version of Vista?
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