Internet connection problem - driver problem?

Question

I have been struggleing to connect to the net with my broadband ADSL modem.

Initially rebooting to last good configuration seemed to fix the problem, although I had to do this most days. However that stopped working aftyer a week or so.

In the course of trying to figure out what was causing this I found the following error in event viewer:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7000
Date:  15/01/2008
Time:  21:09:51
User:  N/A
Computer: D6753L2J
Description:
The General Purpose USB Driver (adildr.sys) service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

A Google search told me that adildr is the driver for the modem. The driver verifier tells me that it is unloaded.

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Occasional Bad Pool Caller (0x02 and 0x19) errors had me verifying all of my drivers.

The driver verifier also caused the following blue screen:

IO System verification error in NDIS.sys (WDM driver error 266)

(NDIS.sys +7010 at BAS0B010)

Running the verifier on NDIS.sys gave me an 'IRQL not less or equal', blue screen with 0x0A

and the verifier also gave the same error when verifying ntkrnlpa.exe

----

So does the connection to the internet relate to the ndis and ntkrnlpa drivers? Is there a way to repair or replace these drivers without reinstalling Windows?

I am running Windows XP Media Edition 2005 on a Dimension E521.

Thanks.

mombodog · Answer

Run your SFC   http://support.microsoft.com/kb/310747/en-us   Hold the Flag key down and tap R key, in the run box type the following and hit OK   sfc /scannow   space between   c   and   /   Have your XP CD ready, it may ask for it.

RoHe · Answer

Run sfc as mombodog suggested, but you may also want to run extended diagnostics test on the hard drive, it case it's failing. Reboot and press F12 before XP starts to load. Go to Utilities partition and select extended hard drive tests.

And back up all your personal files to external media asap, just to be safe. ;)

Ron

Message Edited by RoHe on 01-15-2008 09:06 PM

gjs74656 · Answer

I ran sfc /scannow.   It apparently found two files, however it would not recognise my Windows CD.  It said either the CD was a different version of Windows or my CD drive wasn't working - which it is.   The CD is the one supplied by Dell with my PC.

mombodog · Answer

Dell had some mis-labeled CD's for a short period Some Home CD's were actually Pro, or vice versa, I don't remember.   You can request a full set for your PC at the link below.   http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1

RoHe · Answer

The CD may have XP or XP with Service Pack 1, but the hard drive probably has XP with Service Pack 2.

If Dell won't send you an SP2 CD, you'll have to create a slip-streamed CD with XP from your CD and SP2 downloaded free from Microsoft.

Ron

gjs74656 · Answer

I've run the extended tests from the boot-up menu. And an extended memory test overnight. No problems.

Looking at the disc in My Computer, it says XP_MCE_SP2, which I assume to be Media Centre Edition with SP2. Is there any way to tell if that is actually what is on the disc?

The page for ordering the disc from Dell requires a Us address, and I'm in the UK. Even the euro support page search function finds a link to that address page.

Even if the disc has an different version of Windows, would it be possible to use the recovery console from that disc to copy the two files from the disc to my hard drive? Or will those files be different? Will I create worse problems if I try?

Message Edited by gjs74656 on 01-17-2008 11:30 AM

gjs74656 · Answer

There is an earlier version of the ntkrnlpa.exe file on the Windows CD than is on my computer. There is no ndis.sys file.   So I used the recovery console to copy the ntkrnlpa file from the Windows CD into the C:\windows\system32 folder. This cause the PC to fail to boot.  So I restored the original file in safe mode and all was well (or as well as it was before).

gjs74656 · Answer

Well, problem solved.  Tiscali had changed the settings on the broadband because I was getting an upgrade. How that messed with the drivers on my PC, I don't know. But now I have a new modem and router, everything works perfectly - no driver problems at all.

Windows General

Internet connection problem - driver problem?

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