INTERNET EXPLORER NOT WORKING????

Question

have a dimension 8250 with XP Pro SP1 & IE ver. 6.0

when click on IE icon, error message, IE has encountered a problem and needs to close

Tried system restore first but no luck.Then with reinstallation cd removed IE, rebooted & reloaded IE but same error message.Did not want to do a fresh install in case i lose my data

have Kazaa lite on computer but no spyware software. Any suggestions would be helpful thanks

BBlackie · Answer

Hi bharatrdesai. You probably have a malware/spyware problem. I suggest that you consult this informative post by ChrisRLG and take his advice.

http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=572

Denny Denham · Answer

bharatrdesai,

If you removed and reinstalled IE through Add/Remove Programs you didn't reinstall it. Add/Remove only removes the reference to it on your system. To reinstall it (if you used Add/Remove before) use the procedure given here.

bharatrdesai · Answer

Hi BBlackie I will try your suggestion when i get home tonight.will respond afterwards.Thanks again

bharatrdesai · Answer

Hi Denny

I wiil try your suggestions thru the link provided when i get home tonight. Will respond afterwards.i did not use the Add/Remove feature to remove IE, but with the reinstallation cd,used the 'add windows components' feature to remove IE and reinstall.thanks again

bharatrdesai · Answer

thanks for your help.loaded Ad-aware first,detected ALEXA virus,which had hijacked the IE.Quarantined the virus,rebooted, IE worked.Next loaded Spybot,which detected the same virus.removed virus completely, rebooted and IE still working

bharatrdesai · Answer

thanks for your help. tried bblackie suggestion first and seemed to have fixed the problem.

ke4wkp · Answer

Now that you have rid yourself of the spyware. You may want to switch to a more Spyware/Hijack/Virus resistant browser such as Mozilla or Mozilla Firebird. Mozilla also has many options Explorer does not including pop-up blocker, And tabbed browsing are just a few I use. http://www.mozilla.org/

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INTERNET EXPLORER NOT WORKING????

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