Click on the Click Here and read the error report. Write down and report here the AppName and ModName involved in the error. With that information we may be able to help.
Unfortunately, that error report is not too helpful. We'll have to make an educated guess. Since most problems with internet explorer these days are caused by spyware, do the following:
Download, install, update, and run the free versions of
Ad-Aware and
Spybot and let these programs remove all of the garbage that they find.
If these programs don't solve the problem, go
Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the
HijackThis forum where a HijackThis expert can offer advice on how to fix the problem.
I haven't recieved any replies on the HiJackThis forum. How long does it take for someone to look at the generated log file and then explain what (if any) problems there are?
Because the number of people that are being infected by garbage downloaded from the internet his high and the number of HijackThis experts available to help people is low, it may take a few days before someone can get to your problem. Did Spybot and Ad-Aware find any problems?
Steve
Message Edited by volcano11 on 10-31-2006 08:38 AM
I have no control over the HijackThis experts in that forum and so I have no idea how long it will take. There are way too many users in the world that are not practicing safe computing and getting infected with this garbage, and not enough HijackThis experts. There are many other HijackThis forums on the internet. Perhaps you need to go to one of those forums and hope for a faster reply. If you are getting impatient, back up all of the stuff you want to save, reformat, and reinstall Windows. That is sure to get rid of the garbage. Sorry I can't be of more help. Good luck.
I'm not a hijackthis expert, but I had a quick look at your post in the hijackthis forum (it does seem to have got left behind, it was on page 7 now).
I noticed that you have a lot of toolbars. Perhaps one of those is causing the problem.
Toolbar extensions ands BHO's probably account for the majority of problems in IE. Try this:
- a) In IE, click on Tools>Internet Options>Advanced tab, and scroll down to the 'Browsing' section.
- b) Uncheck the box next to "Enable third-party browser extensions (requires restart)"> 'OK'.
This will disable all IE extensions, toolbars, browser helper objects (BHO's)- some of which you
might want to keep. You can re-enable the wanted ones later.
Doing what you asked me to do, I find out that to my surprise, when I close internet explorer now, there is no error message that appears on the screen.
Is there anything else in the hijack log that I should be aware of?
I'm not a HJT expert, and can't answer that. I don't know why your logfile was overlooked, but the experts in the HJT forum are swamped these days. I would suggest you re-post your logfile there, if my instructions do not solve your problem.
volcano11
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ModName: unknown
volcano11
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If these programs don't solve the problem, go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum where a HijackThis expert can offer advice on how to fix the problem.
2350
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volcano11
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Message Edited by volcano11 on 10-31-2006 08:38 AM
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I noticed that you have a lot of toolbars. Perhaps one of those is causing the problem.
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JRosenfeld
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O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AIM Search - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - C:\Program Files\AIM Toolbar\AIMBar.dll
O3 - Toolbar: (no name) - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - (no file)
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
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joe53
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- b) Uncheck the box next to "Enable third-party browser extensions (requires restart)"> 'OK'.
This will disable all IE extensions, toolbars, browser helper objects (BHO's)- some of which you
might want to keep. You can re-enable the wanted ones later.
2350
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