iTunes help

Question

I recently got a new laptop and downloaded iTunes (within the last month).  Things were working fine until today when I tried to listen to a CD using iTunes.  If I let it be, it would play choppy and if I tried to skip ahead in the track, a blue screen flashd with a lot of words and the computer restarted.  When it came back on, it said Windows recovered from a serious error.  This happened many times until I gave up.  I tried talking to the Apple people and they said there might be a patch or something to download to fix it, if I talked to Windows people.  Any suggestions?   Thanks

MACHADO458 · Answer

Have you checked if your computer has the latest drivers? For your Video, Soundcard, etc.   This should be all available on the Dell Support site, you'll need to choose your model in order to view all available drivers.

richardbprince · Answer

problem is primary or secondary IDE controller is set to PIO mode rather than Ultra DMA Mode. To fix this, go to Device Manager, right click the + sign next to IDE controllers, right click the Primary IDE, Properties, Advanced tab, and make sure Transfer mode is set to 'DMA if available' and then 'current transfer mode' should say Ultra DMA mode or something like that but NOT PIO mode! PIO is too slow!!!!   If you can NOT get it to go back to DMA, then right click the IDE channel in question and uninstall, then reboot and let WIN XP reinstall it. Go back and do everything above since it may still be put back into PIO mode but tell is AGAIN to use 'DMA if available' then reboot again and it should be fine. Double check it and the 'current transfer mode' should be of the DMA type and NOT PIO!   This should fix it as it did for me after about 4 months of trying everything else. Now my computer is faster and songs and audio play perfectly.   I hope this helps. Please let me know if it does (?or doesn't!).   Good luck, Richard B. Prince, MD prince@tricountyeye.com

Windows General

iTunes help

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