I've been robbed

Question

I came upon a situation where I needed to reinstall my system; my laptop would no longer be needed for work and sensitive files needed to be deleted.  I used the restore to factory image software on my backup drive.  Several problems occured.    I contacted dell who told me that I had service with GeekSquad through BestBuy.  I contacted GeekSquad who told me that it would cost $299 to correct the issue.  I contacted dell again who insisted that it was a warantee issue and geeksquad would fix for free.  I took it to geek squad and had to pay $319 to get the computer back; still not up to par.  The factory image was 'faulty' so a full system reinstall was necessary and dell does not cover this, according to GS.   When contacting dell the lovely people in india spew scripts and seem to have no knowledge of what products and services dell provides, to include warrantee issues.    Since there is no way to contact dell directly, I'm left with the assumption that dell has no interest in customer service or providing coverage for obvious warrantee issues.   My next computer will be from a company that I can verify is domestic and has a much better reputation for servicing their products.

DELL-Jesse L · Answer

NoUse4Labels, Thank you for using the Dell Community Forum. Did you purchase the system from Best Buy?

NoUse4Labels · Answer

Yes, this laptop was purchased through Best Buy.

Philip_Yip · Answer

Because he wanted to make sure all sensitive data was deleted, a reformat doesn't delete data completely.

discostu668 · Answer

why didn't you simply wipe the hard drive and reinstall the OS?

Biker1 · Answer

I agree with the subject title. However, it's partly your fault. You left the car running with the key in the ignition. Dealing with Geek Squad  is asking for it.

Davet50 · Answer

@Natakuc4 wrote:
Because he wanted to make sure all sensitive data was deleted, a reformat doesn't delete data completely.

And a factory restore is better how?

Message Edited by Davet50 on 07-23-2008 02:24 PM

NoUse4Labels · Answer

Then dell should not have insisted that I go to them and give me the tools I needed to correct this issue myself.  if the factory image was faulty, it was useless.

Philip_Yip · Answer

lol good point my bad.

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