Java Web Start Problems.

scottg62,

Java Web Start is included in Java 2 Platform, Standard Edition, which you can download from here. I'm surprised when you say that Dell installed that, as it is not a standard part of any Dell software package I am familiar with.

If you are having difficulty with Java (not specifically Java Web Start) you might try installing either Microsoft Virtual Machine (download here) or Sun's Java Runtime Environment (download here).

Do you receive any error message when you visit a Java site or merely experience a crash?

Denny -

 Thanks for your response but I have already done the activites you suggested and still get the same result.

I didn't load Java Web Start on this machine initially. I have removed it and reinstalled with Dell Support on the line and from the same location that you suggested. Its, Java 2 Runtime Environment v1.4.2_02.

Thanks-

P.S.  I do get an error message, its a bit long; kind of looks like a virtual memory issue (?).

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x4549558
Function=[Unknown.]
Library=C:\WINDOWS\System32\YPCLSP.dll

NOTE: We are unable to locate the function name symbol for the error
      just occurred. Please refer to release documentation for possible
      reason and solutions.

Current Java thread:
 at java.net.PlainSocketImpl.socketClose0(Native Method)
 at java.net.PlainSocketImpl.socketPreClose(Unknown Source)
 at java.net.PlainSocketImpl.close(Unknown Source)
 - locked <0x107cb420> (a java.lang.Object)
 at java.net.Socket.close(Unknown Source)
 - locked <0x107fb1c8> (a java.lang.Object)
 - locked <0x107f91c8> (a java.net.Socket)
 at sun.net.www.http.HttpClient.closeServer(Unknown Source)
 at sun.net.www.http.KeepAliveCache.run(Unknown Source)
 - locked <0x107f9b88> (a sun.net.www.http.ClientVector)
 - locked <0x107ed960> (a sun.net.www.http.KeepAliveCache)
 at java.lang.Thread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x00475000  C:\Program Files\Yahoo!\browser\ybrowser.exe
0x77F50000 - 0x77FF7000  C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000  C:\WINDOWS\system32\kernel32.dll
0x20000000 - 0x20025000  C:\Program Files\Yahoo!\browser\YBrwRes.dll
0x760F0000 - 0x7616A000  C:\WINDOWS\system32\urlmon.dll
0x771B0000 - 0x772D1000  C:\WINDOWS\system32\ole32.dll
0x77C70000 - 0x77CB0000  C:\WINDOWS\system32\GDI32.dll
0x77D40000 - 0x77DCC000  C:\WINDOWS\system32\USER32.dll
0x77DD0000 - 0x77E5D000  C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x7807F000  C:\WINDOWS\system32\RPCRT4.dll
0x70A70000 - 0x70AD4000  C:\WINDOWS\system32\SHLWAPI.dll
0x77C10000 - 0x77C63000  C:\WINDOWS\system32\msvcrt.dll
0x77C00000 - 0x77C07000  C:\WINDOWS\system32\VERSION.dll
0x7C000000 - 0x7C054000  C:\WINDOWS\System32\MSVCR70.dll
0x76200000 - 0x76298000  C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000  C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762AF000  C:\WINDOWS\system32\MSASN1.dll
0x77120000 - 0x771AB000  C:\WINDOWS\system32\OLEAUT32.dll
0x71950000 - 0x71A34000  C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\COMCTL32.dll
0x763B0000 - 0x763F5000  C:\WINDOWS\system32\comdlg32.dll
0x773D0000 - 0x77BC7000  C:\WINDOWS\system32\SHELL32.dll
0x5AD70000 - 0x5ADA4000  C:\WINDOWS\System32\uxtheme.dll
0x74720000 - 0x74764000  C:\WINDOWS\System32\MSCTF.dll
0x76FD0000 - 0x77048000  C:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000  C:\WINDOWS\System32\COMRes.dll
0x63600000 - 0x6361E000  C:\Program Files\Yahoo!\browser\ybskin.dll
0x72E00000 - 0x72F15000  C:\WINDOWS\System32\msxml3.dll
0x10000000 - 0x10011000  C:\Program Files\Yahoo!\browser\ytbctl.dll
0x65000000 - 0x6501D000  C:\Program Files\Yahoo!\browser\ypopupblocker.dll
0x64000000 - 0x64014000  C:\Program Files\Yahoo!\browser\YCommon.Dll
0x76EE0000 - 0x76F17000  C:\WINDOWS\System32\RASAPI32.DLL
0x76E90000 - 0x76EA1000  C:\WINDOWS\System32\rasman.dll
0x71AB0000 - 0x71AC5000  C:\WINDOWS\System32\WS2_32.dll
0x71AA0000 - 0x71AA8000  C:\WINDOWS\System32\WS2HELP.dll
0x71C20000 - 0x71C6E000  C:\WINDOWS\System32\NETAPI32.dll
0x76EB0000 - 0x76EDB000  C:\WINDOWS\System32\TAPI32.dll
0x76E80000 - 0x76E8D000  C:\WINDOWS\System32\rtutils.dll
0x76B40000 - 0x76B6C000  C:\WINDOWS\System32\WINMM.dll
0x74290000 - 0x74294000  C:\WINDOWS\System32\ICMP.DLL
0x76D60000 - 0x76D77000  C:\WINDOWS\System32\iphlpapi.dll
0x769C0000 - 0x76B0A000  C:\WINDOWS\System32\shdocvw.dll
0x76F90000 - 0x76FA0000  C:\WINDOWS\System32\Secur32.dll
0x75F40000 - 0x75F5F000  C:\WINDOWS\system32\appHelp.dll
0x76400000 - 0x76601000  C:\WINDOWS\System32\msi.dll
0x75E90000 - 0x75F37000  C:\WINDOWS\System32\SXS.DLL
0x66300000 - 0x6634A000  C:\Program Files\Yahoo!\browser\yuc.dll
0x74770000 - 0x747FF000  C:\WINDOWS\System32\MLANG.dll
0x76170000 - 0x761F8000  C:\WINDOWS\System32\shdoclc.dll
0x74810000 - 0x74AC7000  C:\WINDOWS\System32\mshtml.dll
0x68000000 - 0x6805A000  C:\Program Files\Yahoo!\browser\ybcomp.dll
0x76670000 - 0x76757000  C:\WINDOWS\System32\SETUPAPI.dll
0x71AD0000 - 0x71AD8000  C:\WINDOWS\System32\WSOCK32.dll
0x01B50000 - 0x01B57000  C:\Program Files\Yahoo!\browser\YCommonPS.dll
0x746F0000 - 0x74716000  C:\WINDOWS\System32\msimtf.dll
0x605D0000 - 0x605D8000  C:\WINDOWS\System32\mslbui.dll
0x5C2C0000 - 0x5C2FC000  C:\WINDOWS\ime\sptip.dll
0x74C80000 - 0x74CAC000  C:\WINDOWS\System32\OLEACC.dll
0x55900000 - 0x55961000  C:\WINDOWS\System32\MSVCP60.dll
0x00A50000 - 0x00A61000  C:\WINDOWS\IME\SPGRMR.DLL
0x00A70000 - 0x00ACB000  C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL
0x75A70000 - 0x75B15000  C:\WINDOWS\system32\USERENV.dll
0x75C50000 - 0x75CE1000  C:\WINDOWS\System32\jscript.dll
0x746C0000 - 0x746E7000  C:\WINDOWS\System32\MSLS31.DLL
0x63500000 - 0x6351E000  C:\Program Files\Yahoo!\browser\ylocalinfo.dll
0x6BDD0000 - 0x6BE03000  C:\WINDOWS\System32\dxtrans.dll
0x76B20000 - 0x76B35000  C:\WINDOWS\System32\ATL.DLL
0x034C0000 - 0x034C9000  C:\WINDOWS\System32\ddrawex.dll
0x51000000 - 0x5104D000  C:\WINDOWS\System32\DDRAW.dll
0x73BC0000 - 0x73BC6000  C:\WINDOWS\System32\DCIMAN32.dll
0x6BE10000 - 0x6BE65000  C:\WINDOWS\System32\dxtmsft.dll
0x66880000 - 0x6688A000  C:\WINDOWS\System32\imgutil.dll
0x74CB0000 - 0x74D1F000  C:\WINDOWS\System32\mshtmled.dll
0x0FFD0000 - 0x0FFF3000  C:\WINDOWS\System32\rsaenh.dll
0x708F0000 - 0x70903000  C:\WINDOWS\System32\asycfilt.dll
0x64400000 - 0x6440F000  C:\Program Files\Yahoo!\browser\yconxn.dll
0x71A50000 - 0x71A8B000  C:\WINDOWS\System32\mswsock.dll
0x76F20000 - 0x76F45000  C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000  C:\WINDOWS\System32\winrnr.dll
0x76F60000 - 0x76F8C000  C:\WINDOWS\system32\WLDAP32.dll
0x043B0000 - 0x043EA000  C:\Program Files\NewDotNet\newdotnet5_48.dll
0x71B20000 - 0x71B31000  C:\WINDOWS\system32\MPR.dll
0x76C30000 - 0x76C5B000  C:\WINDOWS\System32\WINTRUST.dll
0x76C90000 - 0x76CB2000  C:\WINDOWS\system32\IMAGEHLP.dll
0x76FC0000 - 0x76FC5000  C:\WINDOWS\System32\rasadhlp.dll
0x04540000 - 0x04568000  C:\WINDOWS\System32\YPCLSP.dll
0x71A90000 - 0x71A98000  C:\WINDOWS\System32\wshtcpip.dll
0x046C0000 - 0x046C7000  C:\Program Files\Yahoo!\Parental Controls\ypcps.dll
0x60000000 - 0x60014000  C:\Program Files\Yahoo!\browser\ychoose.dll
0x048D0000 - 0x048D7000  C:\PROGRA~1\Yahoo!\MESSEN~1\idle.dll
0x049E0000 - 0x049E6000  C:\Program Files\Yahoo!\Messenger\ypagerps.dll
0x73300000 - 0x73375000  C:\WINDOWS\System32\vbscript.dll
0x04ED0000 - 0x05073000  C:\WINDOWS\System32\Macromed\Flash\flash.ocx
0x72D20000 - 0x72D29000  C:\WINDOWS\System32\wdmaud.drv
0x72D10000 - 0x72D18000  C:\WINDOWS\System32\msacm32.drv
0x77BE0000 - 0x77BF4000  C:\WINDOWS\System32\MSACM32.dll
0x77BD0000 - 0x77BD7000  C:\WINDOWS\System32\midimap.dll
0x71D40000 - 0x71D5B000  C:\WINDOWS\System32\actxprxy.dll
0x6E4A0000 - 0x6E4A8000  C:\WINDOWS\System32\corpol.dll
0x732D0000 - 0x732D5000  C:\WINDOWS\System32\SOFTPUB.DLL
0x73D50000 - 0x73D60000  C:\WINDOWS\System32\cryptnet.dll
0x76BB0000 - 0x76BB4000  C:\WINDOWS\System32\SFC.DLL
0x76C60000 - 0x76C89000  C:\WINDOWS\System32\sfc_os.dll
0x75260000 - 0x75287000  C:\WINDOWS\System32\ADVPACK.DLL
0x75150000 - 0x75163000  C:\WINDOWS\System32\Cabinet.dll
0x6D440000 - 0x6D450000  C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
0x5EDD0000 - 0x5EDEA000  C:\WINDOWS\System32\OLEPRO32.DLL
0x6D310000 - 0x6D327000  C:\Program Files\Java\j2re1.4.2_01\bin\jpiexp32.dll
0x6D380000 - 0x6D398000  C:\Program Files\Java\j2re1.4.2_01\bin\jpishare.dll
0x08000000 - 0x08136000  C:\PROGRA~1\Java\J2RE14~1.2_0\bin\client\jvm.dll
0x03040000 - 0x03047000  C:\PROGRA~1\Java\J2RE14~1.2_0\bin\hpi.dll
0x03A20000 - 0x03A2E000  C:\PROGRA~1\Java\J2RE14~1.2_0\bin\verify.dll
0x03A30000 - 0x03A48000  C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.dll
0x03A50000 - 0x03A5D000  C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll
0x073A0000 - 0x074AF000  C:\Program Files\Java\j2re1.4.2_01\bin\awt.dll
0x73000000 - 0x73023000  C:\WINDOWS\System32\WINSPOOL.DRV
0x76390000 - 0x763AC000  C:\WINDOWS\System32\IMM32.dll
0x069C0000 - 0x06A10000  C:\Program Files\Java\j2re1.4.2_01\bin\fontmanager.dll
0x5C000000 - 0x5C0C8000  C:\WINDOWS\System32\D3DIM700.DLL
0x6D2F0000 - 0x6D304000  C:\Program Files\Java\j2re1.4.2_01\bin\jpicom32.dll
0x04170000 - 0x0417F000  C:\Program Files\Java\j2re1.4.2_01\bin\net.dll
0x0A140000 - 0x0A162000  C:\Program Files\Java\j2re1.4.2_01\bin\dcpr.dll
0x6D510000 - 0x6D58D000  C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000  C:\WINDOWS\System32\PSAPI.DLL

Heap at VM Abort:
Heap
 def new generation   total 576K, used 28K [0x10020000, 0x100c0000, 0x10780000)
  eden space 512K,   0% used [0x10020000, 0x10020d70, 0x100a0000)
  from space 64K,  39% used [0x100b0000, 0x100b6410, 0x100c0000)
  to   space 64K,   0% used [0x100a0000, 0x100a0000, 0x100b0000)
 tenured generation   total 1408K, used 763K [0x10780000, 0x108e0000, 0x16020000)
   the space 1408K,  54% used [0x10780000, 0x1083efe8, 0x1083f000, 0x108e0000)
 compacting perm gen  total 4608K, used 4503K [0x16020000, 0x164a0000, 0x1a020000)
   the space 4608K,  97% used [0x16020000, 0x16485e10, 0x16486000, 0x164a0000)

Local Time = Wed Dec 10 18:19:15 2003
Elapsed Time = 6
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_01-b06 mixed mode)
#

Searching Google for YPCLSP, I found a discussion about this problem.

Here is the reply in that discussion to a problem that looks very similar to yours:

YPCLSP.dll has to do with the Yahoo! parental controls. If you do not use these settings delete them from your add/remove programs. If you do use these settings first add/remove them and then install the newest version from ypc.yahoo.com.
This should solve it for ya.

Jim

You are a genius!!!!! 

Thats it, I removed the parental controls, restarted the problem was gone. I installed the latest version from Yahoo! and the problem returned so I have uninstalled it again. I have dsl service from SBC/Yahoo!, so I will contact them to find out if there is some magical config issue.

Thanks very much for your help.......

Scott

Were you able to get any answer from SBC?  I have the same issue, but need to utilize the Parental Control.

 

Thanks!

 

Hey, Scott -- Could you be more specific when you say "remove parental controls?"  I am having the same issue and it's driving me batty!! :smileysurprised:

 

Thanks!!

Jenn