javascript not supported by your web browser

Question

I've used taxcut software for many years and now I can't use it correctly due to the message 'javascript not supported by your web browser'. Using tax cut seems to be the only time I get this warning. Due to this problem I can't view any of the videos or help screens within TaxCut. I've gone into IE tools and made sure all radio buttons were activated, I restarted the computer and still no luck. I've downloaded (I think) the latest IE updates and still no luck. I am on a Dell Dimension 2400 with windows XP. I do have my computer set up for automatic updates from microsoft. I was able to use another web site the other day via AOL where I saw at the bottom of my screen showed that javascript was being used as I viewed the site. Can anyone provide suggestions of what may be wrong?   Thanks, HiJam

rickmktg · Answer

@hijam wrote:

I've used taxcut software for many years and now I can't use it correctly due to the message "javascript not supported by your web browser". Using tax cut seems to be the only time I get this warning. Due to this problem I can't view any of the videos or help screens within TaxCut. I've gone into IE tools and made sure all radio buttons were activated, I restarted the computer and still no luck. I've downloaded (I think) the latest IE updates and still no luck. I am on a Dell Dimension 2400 with windows XP. I do have my computer set up for automatic updates from microsoft. I was able to use another web site the other day via AOL where I saw at the bottom of my screen showed that javascript was being used as I viewed the site. Can anyone provide suggestions of what may be wrong?

Thanks,

HiJam

Try installing the latest version of Java. http://java.com/en/download/index.jsp

You should first delete in Add/Remove programs any JRE references.

hijam · Answer

Rick, Thanks for the quick reply, but I downloaded the lates JavaScript from their web site as you suggested, and I still have the same problem. Any other suggestions? hijam

Denny Denham · Answer

hijam,

Sun's JRE (which you downloaded) has nothing to do with Javascript. In Internet Explorer you say you checked all the radio buttons. Did you go to Tools|Internet Options|Security tab, click the Custom Level button and make sure all three items under "Active Scripting" are enabled?

Message Edited by Denny Denham on 02-15-2006 02:41 PM

hijam · Answer

Denny, Yes, I went to IE/tools/internet options/security and custom and made sure all buttons were enabled. I've done this before, but it doesn't help. hijam

bigpawn · Answer

Dear Helpers: I am having the same problem. I have used taxcut before. I fix the problem a few years back by changing something in my registry. I forgot what I changes, i know it was something from a 1 to a 0. I had theproblem last year and I am having it this year. I updated the javascript, and I can even get firefox to open the scripts files directly from the tax program, but taxcut cant access them while running. I have a dell laptop with xp, and it runs fine. help please

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