laptop freezing

Question

My laptop freezes for 5-10 seconds every five minutes and goes back to normal. I tried to follow the instructions from the troubleshooter and it said to restart the comp and set it at the last known good configuration, but I don’t have that option after restarting it. Also the screen on the laptop is really dark I try changing the properties but it was the same, this problem occurred out of the blue and I can’t fix it. I’m computer challenge so please help!!!! Thank you.

dslatkin · Answer

Have you installed any new software lately?

wendi688 · Answer

i just instlled VLC media player a few days ago, but the freezing has been occuring for three months now. and the dark screen occured two weeks ago.

dslatkin · Answer

Have you tried running a virus and spyware scan.  Ad-aware by lavasoft is a very good and free spyware scanner that can be downloaded from download.com.  On the screen birghtness level I would check the power settings under the control panel, try changing the scheme from laptop to desktop and see if that helps with the screen, I know this is not a desirable fix but it is a start for trouble shooting.  You can also take a look at your display settings and advanced display settings by right clicking on the desktop and choosing properties.  On the box that appears go to the settings tab and the advanced button in the bottom right of the box.  Take a look at the settings make sure things look appropriate for the hardware that you have.

Windows General

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