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29050
February 11th, 2015 12:00
latitude e5520 system reset
i am trying to do a simple factory reset on a dell latitude e5520.
i've restarted,
hit f8
chose repair my computer
selected a language
logged in as administrator
and in system recovery tools clicked back up and recovery manager.
this is where it all goes south. the cursor blinks at me, and then spins then stops with absolutely no result. not sure what else to do after this point except scream like a lunatic and start hitting it with a hammer, but i would really like to just be able to do a simple restore to original state, any help would be greatly appreciated.
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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February 12th, 2015 02:00
Hi smcg13,
The Dell Backup and Recovery application seems to be corrupted. I would advise you to reinstall the Dell Backup and Recovery application on the system using the link below and check if you are able to restore the system.
http://dell.to/19QaFSu
Please let me know if this helps.
smcg13
2 Posts
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February 12th, 2015 10:00
thank you very much, that did it. i wasn't sure if that was a component that could be uninstalled and reinstalled or not.