Loading software error Message:error 1402

Question

I am trying to load a new version of Roxio Easy Creator 9.0.  I downloaded from Roxio and saved to my desktop.  When I run the software it gets to a certain point of completion and I get an error 1402 could not open key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce.  Verify that you have sufficient access to that key.   I have tried all solutions provided by Roxio.  I did copy program to disc and was able to load on another computer.  So the program is not corrupt.  I have tried to work in regedit and change users still no luck.    I have spent hours with this and am becoming very frustrated.  The problem is with this system and is a key problem but I have no idea how to fix.  Help!!!!!

mombodog · Answer

In regedit did you right click on the run once folder (KEY) and select 'permissions' set the user to 'allow' 'full control' ?

donjewkes · Answer

Yes I did.  I even tried entering a new user (temporary) and validated the new user.

mombodog · Answer

Do you have any security software running that blocks this critical reg key?

dunedin · Answer

Make sure you have another copy of the new version stored in a folder away from the present install folder.  Uninstall the program.   Then download and run EasyCleaner          http://personal.inet.fi/business/toniarts/ecleane.htm   Try to install it now.

donjewkes · Answer

I have looked at my security settings and I don't see anything obvious that would keep the software from loading.  I am sure I could miss something.  Other than looking at McAffee and windows security center I do not know what else could cause this.  Have any suggestions where to look or what to look for?    The last words in the error message RunOnce I can't find in any error message examples.

Windows General

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