Login, Send email to reset password, etc. problem

After I created an account, I have never been able to access it. When I put in my user name and password, it shows it is wrong. Then, when I click on forgot user name/password, I am asked for my email or account # so they can send a reset link. I have tried both ways and I get a message telling me that my info is not recognized.

Does anyone know what I can do to gain access to my account?