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36753
January 3rd, 2012 14:00
Looking for Adobe Acrobat X STANDARD installer
Hello all,
I reïnstalled my XPS laptop straight when it came, but now I am missing the Adobe Acrobat X standard software. I have the key from the CD case (without a CD), but nowhere the software can be found. I tried smartsource, but the website just crashes with random error messages about cultures not found or that the systemtag is invalid.
I have looked through most channels, but I just need the installer files! Anyone who has the laying around?
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Rogier21
4 Posts
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January 4th, 2012 06:00
I am in the Netherlands but smartsource does not work, it is for servicetag [ADMIN NOTE: Service Tag removed per privacy policy]. I get the error "system not available".
DELL-Jesse L
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January 4th, 2012 06:00
Rogier21,
Thank you for using the Dell Community Forum.
When you go to mydelldownloads (smartsource.dell.com) did you create an account/register? The site may have been down. Have you tired again to go to the site?
DELL-Jesse L
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January 4th, 2012 07:00
Rogier21,
You would need to call Support/Care in the Netherlands to have them send you the disk.
Rogier21
4 Posts
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January 6th, 2012 10:00
They don't have a disc, they refering me to the Dell smartsource website, which i cannot login to "unknown system tag", with system tag DKGY3S1. Can somebody please look why the tag still doesn't work anywhere? It can't be that hard....
Cprompt Compute
1 Message
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January 31st, 2012 07:00
I have tried to login to the above resoursce to register, but it will not complete the process....
I goes to examining your system, and then goes back to the previous page. Yes, I have disabled my AV. now what?
Rogier21
4 Posts
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January 31st, 2012 08:00
I ended up calling the support desk a few times and they send me a disc for free because I just can't login to the dell resource center. Dell support is VERY bad sometimes, whenever you contact a non Dutch speaking service desk they tell you to go away (like this forum, see post number 3). I am a bit annoyed with this way of giving support.
grikfo
3 Posts
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July 20th, 2012 02:00
I have the same problem. I call a lot of time the call center but they can fix the problem.
I register in smartsource website, but the website allways crash.
I pay for adobe acrobat X standard and i don't have it.....
IT IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!
do you know how i can solve this problem?
PudgyOne
11 Legend
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July 20th, 2012 11:00
grikfo,
You need the latest .net framework from Windows Update installed, then...
Please use Internet Explorer(32-bit) when navigating to My Dell Downloads :: Login. Use the same email address and password you use here. Click on add system. Your paid programs can be found there.
***Systems purchased befor April 1, 2010 might NOT register with Dell My Downloads***
Rick
grikfo
3 Posts
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July 23rd, 2012 02:00
I just did it!!! i have the framework 4.0 and using IE (32 Bit) I had this for a very long time (about 30 minutes)..... how long time i have to wait?????
PudgyOne
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July 23rd, 2012 10:00
grikfo,
Choose that you're in the United States, delete your cookies and try again.
Rick
grikfo
3 Posts
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July 23rd, 2012 12:00
I'm in Italy, i just try it, i did a defrag, i delete temp file ecc, ecc....
i don't know what else I have to do!!...