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October 13th, 2004 18:00
LSASS.exe System Error
I have been searching for solutions to this problem for 3 days and hope you can help!
The problem started with a "Registry File Failure Stop: c0000218 Cannot load the file stemroot\system32\config\software its log or alternate is corrupt, absent or not writable."
I followed the steps in MS KB307545 using Recovery Console, but c:\windows\repair\system file was not found. At that point, I was able to log into recovery console using a blank administrator password, but now I get the message "The password is not valid. Please retype the password."
Next, I attempted the repair option on the XP reinstallation disk. It appeared to cycle through the process, but then it stated, "Setup is being restarted" and I get an error message as follows: "lsass.exe-system error When trying to update a password this return status indicates that the value provided as the current password is not correct." I am not updating a password or even using a password; it just continutes to reboot and display this message.
Following a tip I found on a forum, I downloaded a password editor from http://home.eunet.no/~pnordahl/ntpasswd/ to reset my administrator password. It indicated that my password was indeed blank, but recovery console still won't accept it.
I have also read that these lsass.exe errors can be due to a Sasser worm. My Norton is up to date, so I doubt that, but I'm not sure how to check for it since I can't get past the XP screen. I can access a DOS prompt using the Dell recovery CD, but my DOS is really rusty.
Any advice would be most appreciated!
The problem started with a "Registry File Failure Stop: c0000218 Cannot load the file stemroot\system32\config\software its log or alternate is corrupt, absent or not writable."
I followed the steps in MS KB307545 using Recovery Console, but c:\windows\repair\system file was not found. At that point, I was able to log into recovery console using a blank administrator password, but now I get the message "The password is not valid. Please retype the password."
Next, I attempted the repair option on the XP reinstallation disk. It appeared to cycle through the process, but then it stated, "Setup is being restarted" and I get an error message as follows: "lsass.exe-system error When trying to update a password this return status indicates that the value provided as the current password is not correct." I am not updating a password or even using a password; it just continutes to reboot and display this message.
Following a tip I found on a forum, I downloaded a password editor from http://home.eunet.no/~pnordahl/ntpasswd/ to reset my administrator password. It indicated that my password was indeed blank, but recovery console still won't accept it.
I have also read that these lsass.exe errors can be due to a Sasser worm. My Norton is up to date, so I doubt that, but I'm not sure how to check for it since I can't get past the XP screen. I can access a DOS prompt using the Dell recovery CD, but my DOS is really rusty.
Any advice would be most appreciated!
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Nickrulz
36 Posts
0
October 14th, 2004 19:00
Hi!!
I was researching on your issue try these following, when u get to the dos prompt
copy the:
copy c:\windows\system32\config\system c:\windows\tmp\system.bak
copy c:\windows\system32\config\software c:\windows\tmp\software.bak
copy c:\windows\system32\config\sam c:\windows\tmp\sam.bak
copy c:\windows\system32\config\security c:\windows\tmp\security.bak
copy c:\windows\system32\config\default c:\windows\tmp\default.bak
After copying try the next option and see
delete:
delete c:\windows\system32\config\system
delete c:\windows\system32\config\software
delete c:\windows\system32\config\sam
delete c:\windows\system32\config\security
delete c:\windows\system32\config\default
and if final this fails try working on the repair reinstall on your operating system.
Thanks
Kind Regards
Nick