10 Elder

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45.2K Posts

November 19th, 2006 18:00

Tried doing it in safe mode? (Press F8 before XP starts to load.)

Ron

4 Posts

November 19th, 2006 18:00

Hi Ron
I'm a complete dummy when it comes to doing stuff other than switching on the computer! So when you say, try doing it in safe mode... well I start to panic! I tried hitting F8 prior to windows booting up and I got a window asking me about how I wanted to boot up at which point I hit escape as I had no idea what to do at that point! If you could be a bit more specific I would really appreciate it!
Thanks
Liz

10 Elder

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45.2K Posts

November 20th, 2006 01:00

When you get to that screen after pressing F8, select Safe Mode and allow the system to boot. Your desktop will look 'funny' and some hardware won't work because their drivers aren't loaded in Safe Mode. Just try to run the uninstaller for that application while in Safe Mode. Then shut down normally and reboot normally.

Ron

Message Edited by RoHe on 11-19-200607:19 PM

4 Posts

November 20th, 2006 12:00

Thanks Ron!

4 Posts

November 20th, 2006 15:00

Well Ron....
It looks as if the software has been removed somewhere along the line but still shows up in my install/remove programmes in the control panel ! It doesn't show up when I go into programmes from the start menu.Very odd!I'm assuming it's gone.Had to remove it due to conflicts with a design software that I have.Again thanks for your help!
Liz

10 Elder

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45.2K Posts

November 20th, 2006 15:00

You're welcome. Were you able to uninstall that software in safe mode?

Ron
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