McAfee VirusScan

Question

Running McAfee VirusScan 10.0. In past 2 days they pushed 3 automatic updates. When update finishes downloading, Windows XPpro SP2, Netscape 7.2, everything crash to blank (black) screen on D8400. After 5 - 10 secs, everything resumes including internet connection. A box pops up saying VirusScan web update has been installed and PC runs without futher problems, until the next McAfee update. Nothing reported in Windows Event Viewer. Problem only started yesterday, and my subscription valid for another 8 months.

Anybody else having this issue? McAfee Tech Support said to uninstall VirusScan, reinstall from CD and then download all the updates again...grrrr....

Ron

Dr. Lawrence Ho · Answer

RoHe, You may have a corrupted file and might need to uninstall the program and reinstall it as suggested.   If you also have IE6, does the problem occure on that browser?  Have you checked McAfee support for update issues on their website?  Have you run a virus scan, cleaned your tmp files etc.

RoHe · Answer

Hi Lawrence,

Don't use IE so can't tell if this is a Netscape related issue. Just wondered if anyone else had this problem with McAfee's last 3 updates. Nothing on McAfee site and online chat with tech support said 'reinstall'.

System clean, no viruses or other malware detected. tmp files etc all cleaned out. Ran XP system file check (sfc) and ok there too. Waiting for McAfee to force feed me another update to see if problem persists before I uninstall/reinstall.

And I thought PCs were supposed to productivity tools. Seems like I spend more time lately fixing buggy software than I save. :( (rant! rant!)

Ron

Dr. Lawrence Ho · Answer

Ron, your feeling about omputers is certainly well deserved.  I killed an afternoon, yesterday, removing a virus.

Windows General

McAfee VirusScan

Was this post helpful?