I couldn't help myself seeing all your work and the site ignoring your punctuation. So I redid it the best I could. Hopefully, the site is now fixed (!)
As you wrote:
Carl, Thank you for writing back. I regret to know that the issue persists. However, I recommend you to perform the below listed steps to resolve this issue.
Some registry entries may prevent a proper PnP process for the Photosmart printer. This can cause a "Your Printer is not Responding" error during the installation of the printer drivers.
To resolve the error, follow these steps:
NOTE: The steps given below should resolve the issue. Please confirm that the issue is resolved as it would help us perfect the troubleshooting information for further use. If the issue continues, reply to this message with the results. We will be happy to assist you further.
=== System Verifications ===
Download the latest version of the driver for the Photosmart printer that you are trying to install from: http://www.hp.com
For USB Port:
* Verify that the cable is connected directly to the USB port of the computer and not going through any USB Hubs, docking station USB ports, USB cable extensions or adapters.
* Check Device Manager if USB contains at least one Universal Host Controller and one USB root hub using these steps:
1. Click Start, right-click My Computer, and then click Properties. The system Properties window will appear.
2. Click the Hardware tab.
3. Click the Device Manager button. The Device Manager window will appear. Double-click USB.
4. If USB does not have at least one controller and one root hub, then follow "BPY20288. USB installation supported in Microsoft Windows 98, Me, 2000, and XP."
For Parallel Port:
* Verify that you are using an IEEE 1284 compliant cable by checking the cable line and that IEEE 1284 is printed on it.
* Verify that we are connected directly to the computer and not through any parallel switches or docking station parallel ports.
* Check Device Manager if LPT is set as ECP printer port by using the following steps:
1. Click Start, right-click My Computer, and then click Properties. The system Properties window will appear.
2. Click the Hardware tab.
3. Click the Device Manager button. The Device Manager window will appear. Double-click Ports.
4. If the LPT1 (ECP Printer Port) is not there, follow "BPY20288: Parallel installation supported in Microsoft Windows 95, 98, Me, 2000, NT, and XP."
=== Solution 1 ===
1. Double-click the Setup.Exe from the downloaded driver folder (usually c:\temp\photosmart). Wait for the Photosmart Installation screen to come up. Click Remove Photosmart Printer, complete the uninstall process, and then restart the system when prompted.
2. For USB: Reconnect the Photosmart Printer to the PC For Parallel: Shutdown the PC, reconnect the parallel cable, and then restart the PC.
3. Right-click the My Computer icon on the desktop, click properties, click the Hardware tab in the System Properties window, and then click the Device Manager button.
4. The Device Manager Window will list the devices installed or detected on the PC. Look for a Photosmart device that has an exclamation mark.
5. Right-click the Photosmart device, click Uninstall, and complete the uninstall. This will remove any registry entry that might be preventing a proper PnP process.
6. After the uninstall process is complete, locate and click the Action option on the top of the Device Manager window, and then click Scan for Hardware changes. The Windows XP system will search for new devices, detect the Photosmart printer, and the "Found New Hardware Wizard" will appear. If the wizard window does not appear, proceed to Solution 2.
7. Click Next on the Wizard window. Choose the "Install from a list or Specific Location" option from the two displayed options, and then click Next.
8. On the next window, it will ask you where to look for the drivers. Select "Include this location on the search option," type c:\temp\photosmart. (If you have extracted the drivers to a different folder, then type it in the box.) Click Next. It will find the drivers on the downloaded driver folder. Click Next on the succeeding windows. Click Finish to complete the first PnP process. If you see a warning message that states "This software has not passed Windows Logo testing," click Continue Anyway.
9. There will be 4 more PnP processes after the first one. Repeat steps 7-8 to complete them. After the PnP processes are complete, go through the regular installation process.
10. Click the "Print a Test page" option on the upper-left side of the Web page to test the printer drivers.
=== Solution 2 ===
NOTE: The process below may affect the functionality of other HP Printers.
1. Switch off the Photosmart printer. Disconnect the cables from the back of the printer.
2. Click Start, Settings, and then Control Panel.
3. Open Add/Remove Programs.
4. Locate the Photosmart Printer, click the Add/Remove or Change/Remove button, and then click OK. This will uninstall the P1000 drivers. If the uninstall fails, follow these steps to uninstall the P1000 driver from registry:
Step 1: Back up the registry by following these steps:
1. Click Start, and then Run.
2. Type REGEDIT in the Open box, and click OK.
3. Click File, and select Export Registry.
4. Export or back up the Registry to another drive. I recommend that you back up the registry to a floppy disk. In Microsoft (R) Windows 2000, the registry may be backed up using the Backup utility in the System Tools menu.
Step 2: Open the Registry Editor
1. Click Start, and then Run.
2. Type regedt32, and click OK.
3. Double-click the Hex Key Local Machine (HKLM) window to bring it forward and to maximize it.
4. Double-click Software, and then Hewlett-Packard
5. Select and delete the registry keys listed below.
6. Confirm the deletions if prompted.
=== List of registry keys to be deleted for parallel installations ===
22. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\ Printers\HP Photosmart P1000 Series a. P1000 b. P1100 c. 100 d. 130 e. 230 f. 1115 g. 1215 h. 1218 i. 1315
23. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
24. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
Step 3: Reinstall printer drivers
To reinstall the printer drivers, double-click the Setup.EXE (from c:\temp\photosmart), and then click "Install Photosmart Printer". Follow the usual process to complete the installation.
Please get back to us with the results of above troubleshooting steps and we will continue from there. Sincerely, Stephen. HP Total Care Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.
Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.
motatell
1 Message
0
January 29th, 2013 17:00
I couldn't help myself seeing all your work and the site ignoring your punctuation. So I redid it the best I could. Hopefully, the site is now fixed (!)
As you wrote:
Carl, Thank you for writing back. I regret to know that the issue persists. However, I recommend you to perform the below listed steps to resolve this issue.
Some registry entries may prevent a proper PnP process for the Photosmart printer. This can cause a "Your Printer is not Responding" error during the installation of the printer drivers.
To resolve the error, follow these steps:
NOTE: The steps given below should resolve the issue. Please confirm that the issue is resolved as it would help us perfect the troubleshooting information for further use. If the issue continues, reply to this message with the results. We will be happy to assist you further.
=== System Verifications ===
Download the latest version of the driver for the Photosmart printer that you are trying to install from: http://www.hp.com
For USB Port:
* Verify that the cable is connected directly to the USB port of the computer and not going through any USB Hubs, docking station USB ports, USB cable extensions or adapters.
* Check Device Manager if USB contains at least one Universal Host Controller and one USB root hub using these steps:
1. Click Start, right-click My Computer, and then click Properties. The system Properties window will appear.
2. Click the Hardware tab.
3. Click the Device Manager button. The Device Manager window will appear. Double-click USB.
4. If USB does not have at least one controller and one root hub, then follow "BPY20288. USB installation supported in Microsoft Windows 98, Me, 2000, and XP."
For Parallel Port:
* Verify that you are using an IEEE 1284 compliant cable by checking the cable line and that IEEE 1284 is printed on it.
* Verify that we are connected directly to the computer and not through any parallel switches or docking station parallel ports.
* Check Device Manager if LPT is set as ECP printer port by using the following steps:
1. Click Start, right-click My Computer, and then click Properties. The system Properties window will appear.
2. Click the Hardware tab.
3. Click the Device Manager button. The Device Manager window will appear. Double-click Ports.
4. If the LPT1 (ECP Printer Port) is not there, follow "BPY20288: Parallel installation supported in Microsoft Windows 95, 98, Me, 2000, NT, and XP."
=== Solution 1 ===
1. Double-click the Setup.Exe from the downloaded driver folder (usually c:\temp\photosmart). Wait for the Photosmart Installation screen to come up. Click Remove Photosmart Printer, complete the uninstall process, and then restart the system when prompted.
2. For USB: Reconnect the Photosmart Printer to the PC For Parallel: Shutdown the PC, reconnect the parallel cable, and then restart the PC.
3. Right-click the My Computer icon on the desktop, click properties, click the Hardware tab in the System Properties window, and then click the Device Manager button.
4. The Device Manager Window will list the devices installed or detected on the PC. Look for a Photosmart device that has an exclamation mark.
5. Right-click the Photosmart device, click Uninstall, and complete the uninstall. This will remove any registry entry that might be preventing a proper PnP process.
6. After the uninstall process is complete, locate and click the Action option on the top of the Device Manager window, and then click Scan for Hardware changes. The Windows XP system will search for new devices, detect the Photosmart printer, and the "Found New Hardware Wizard" will appear. If the wizard window does not appear, proceed to Solution 2.
7. Click Next on the Wizard window. Choose the "Install from a list or Specific Location" option from the two displayed options, and then click Next.
8. On the next window, it will ask you where to look for the drivers. Select "Include this location on the search option," type c:\temp\photosmart. (If you have extracted the drivers to a different folder, then type it in the box.) Click Next. It will find the drivers on the downloaded driver folder. Click Next on the succeeding windows. Click Finish to complete the first PnP process. If you see a warning message that states "This software has not passed Windows Logo testing," click Continue Anyway.
9. There will be 4 more PnP processes after the first one. Repeat steps 7-8 to complete them. After the PnP processes are complete, go through the regular installation process.
10. Click the "Print a Test page" option on the upper-left side of the Web page to test the printer drivers.
=== Solution 2 ===
NOTE: The process below may affect the functionality of other HP Printers.
1. Switch off the Photosmart printer. Disconnect the cables from the back of the printer.
2. Click Start, Settings, and then Control Panel.
3. Open Add/Remove Programs.
4. Locate the Photosmart Printer, click the Add/Remove or Change/Remove button, and then click OK. This will uninstall the P1000 drivers. If the uninstall fails, follow these steps to uninstall the P1000 driver from registry:
Step 1: Back up the registry by following these steps:
1. Click Start, and then Run.
2. Type REGEDIT in the Open box, and click OK.
3. Click File, and select Export Registry.
4. Export or back up the Registry to another drive. I recommend that you back up the registry to a floppy disk. In Microsoft (R) Windows 2000, the registry may be backed up using the Backup utility in the System Tools menu.
Step 2: Open the Registry Editor
1. Click Start, and then Run.
2. Type regedt32, and click OK.
3. Double-click the Hex Key Local Machine (HKLM) window to bring it forward and to maximize it.
4. Double-click Software, and then Hewlett-Packard
5. Select and delete the registry keys listed below.
6. Confirm the deletions if prompted.
=== List of registry keys to be deleted for parallel installations ===
1. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HPH
2. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HPHIO 3. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\San Diego Shared IO
4. *HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {48721B56-6795-11D2-B1A8-0080C72E74A2}
5. *HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
6. *HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {F159CB2A-6F87-11D2-B1E5-0080C72E74A2}
7. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DOT4
8. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DOT4PRT
9. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\LPTENUM\ HEWLETT-PACKARDPHOTOSMART_XXXX
a. P1000
b. P1100
c. 100
d. 130
e. 230
f. 1115
g. 1215
h. 1218
i. 1315
10. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dot4
11. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dot4Print NOTE: There may be several ControlSet entries. All of\ them must be deleted.
12. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {48721B56-6795-11D2-B1A8-0080C72E74A2}
13. KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
14. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {F159CB2A-6F87-11D2-B1E5-0080C72E74A2}
15. *HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\DOT4
16. *HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\DOT4PRT
17. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_03f0&Pid_XXXX
j. P1000 printer PID_3002
k. P1100 printer PID_3102
l. 100 printer PID_3802
m. 130 printer PID_3902
n. 230 printer PID_3502
o. 1115 printer PID_3402
p. 1215 printer PID_3202
q. 1218 printer PID_3302
r. 1315 printer PID_3602
18. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dot4
19. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Dot4Print
20. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\ HP Photosmart P1000 Series
21. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
22. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
=== List of registry keys to be deleted for USB installations ===
1. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HPH
2. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HPHIO
3. HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\San Diego Shared IO
4. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {16E8097D-2797-11D4-88DC-080009ACC8C2}
5. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {48721B56-6795-11D2-B1A8-0080C72E74A2}
6. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
7. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {D16EBC2A-D5F1-11D3-885D-080009ACC8C2}
8. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\ {F159CB2A-6F87-11D2-B1E5-0080C72E74A2}
9. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DOT4
10. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DOT4PRT
11. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\DOT4USB
12. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\Vid_03f0&Pid_XXXX
a. P1000 printer PID_3002
b. P1100 printer PID_3102
c. 100 printer PID_3802
d. 130 printer PID_3902
e. 230 printer PID_3502
f. 1115 printer PID_3402
g. 1215 printer PID_3202
h. 1218 printer PID_3302
i. 1315 printer PID_3602
13. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USBPRINT
14. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dot4
15. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dot4Print
16. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Dot4Usb
NOTE: There may be several ControlSet entries. All of them must be deleted.
17. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\DOT4
18. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\DOT4PRT
19. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\DOT4USB
20. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB\ Vid_03f0&Pid_XXXX
a. P1000 printer PID_3002
b. P1100 printer PID_3102
c. 100 printer PID_3802
d. 130 printer PID_3902
e. 230 printer PID_3502
f. 1115 printer PID_3402
g. 1215 printer PID_3202
h. 1218 printer PID_3302
i. 1315 printer PID_3602
21. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USBPRINT
22. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\ Printers\HP Photosmart P1000 Series a. P1000 b. P1100 c. 100 d. 130 e. 230 f. 1115 g. 1215 h. 1218 i. 1315
23. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
24. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Print\Environments\ Windows NT x86\Drivers\Version-2
Step 3: Reinstall printer drivers
To reinstall the printer drivers, double-click the Setup.EXE (from c:\temp\photosmart), and then click "Install Photosmart Printer". Follow the usual process to complete the installation.
Please get back to us with the results of above troubleshooting steps and we will continue from there. Sincerely, Stephen. HP Total Care Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information.
Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.