Microsoft refusing to support windows vista with updates

I don't think Dell supports the OS at all unless you pay.

 

That said, if you're getting BSODs on a clean install, consider testing the hardware, specifically the ram and HD.  A quick way to do this is to press F12 at the Dell screen and select diagnostics.

 

edit:  alternatively, do a clean install of vista and install the manual SP1 update.  Microsoft provides free support for the SP1 installation.

1. Clean install Vista, don't attempt Windows update.

 

2. Manually download and Install this KB935509

http://www.microsoft.com/downloads/details.aspx?FamilyID=403a47fc-38b9-4375-a115-df403b0db5ef&displaylang=en

 

3. then KB937287

http://www.microsoft.com/downloads/details.aspx?FamilyID=5639710d-dfbf-4527-806e-9a1634d0cc8e&displaylang=en

 

4. then KB938371

http://www.microsoft.com/downloads/details.aspx?FamilyID=695d7c32-252c-40e8-a15d-81029bec7d76&displaylang=en

 

5. Then Sp1

http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en

 

if you still have problems after getting SP1 installed, you can get free support now.

https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921

 

 

There are known device driver problems with SP1, remove problem drivers before installing SP1

http://support.microsoft.com/?kbid=948187

 

http://support.microsoft.com/?kbid=948343#method5  read Method for Cause 5

I am planning to reinstall Vista and Sp1 in the near future. I have gotten conflicting information about installing KB935509 and KB937287 before installing SP1.

 

I contacted MS SP1 Support and asked the same question about reinstall Vista/SP1. Their response was that if I already have SP1 burned to CD, I could reinstall Vista and then immediately run the SP1 install. After that I would go on line to get the other MS updates.

 

It was my understanding that KB935509 and KB937287 were only necessary if I wanted to do the SP1 install via Windows Update, instead of the downloaded version of SP1.

Can anyone verify this, one way or the other, before I get started?

 

 

Thanks

 

Spott

 

 

XPS 410
Windows Vista Home Premium
BIOS 2.5.3
Intel Core 2 Duo E6600
4GB DDR2-PC5300 @667Mhz
Nvidia Geforce 8600GTS
2x250 GB WD Sata II HDD'S 7200 rpm (Raid 0 Array)
1xSeagate SATA 120GB(non-RAID)
HL-DT-ST DVD+-RW GSA-H31N
SoundBlaster X-Fi XtremeMusic
19 in SE198WFR Flat Panel Display
KIS 7, Verizon FiOS

>. Their response was that if I already have SP1 burned to CD, I could reinstall Vista and then immediately run the SP1 install

 

I agree with them.  If the SP needs something installed previously (which I don't think it does), it will prompt you.  I have a hunch (but am again not certain) that you will have more restarts as I'm guessing those updates will be installed seperately when you attempt to install SP1.

 

I can't verify though ... that's just based on my previous experiance with MS service packs.

"The following updates must be installed before Windows Update can offer SP1. Windows Update offers these updates in order so each update will be offered by Windows Update only after you download and install each preceding update.

• KB 935509 Bitlocker Update (Enterprise and Ultimate editions only)
• KB 937287 Servicing Stack Update
• KB 938371 Reliability Update"

 

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=4441AA8BE7044116E040A68F5A284D04&doclang=en

 

 

 

 

 

Basically saying the same thing below, you must have these updates installed before SP1 will be available for download through Windows Updates.

 

 

"You can select not to install an offered update by un-checking the item from the Windows Update list and agreeing to hide the update. Microsoft does not recommend doing this. Specifically, Windows Vista SP1 will not be offered to users who hide one of the following updates:

 

• For more information, click the following article number to view the article in the Microsoft Knowledge Base: • For more information, click the following article number to view the article in the Microsoft Knowledge Base: • For more information, click the following article number to view the article in the Microsoft Knowledge Base:

 

http://support.microsoft.com/?kbid=948343#method5

nt

Yes. It is clear that one can not get SP1 via Windows Update without first install the above mentioned updates.

 

But my point (question) is that if I already have SP1 burned to a CD, I understand that I can immediately run the SP1 install (from the burned CD) after reinstalling Vista without having to preinstall KB 935509, KB 937287 and KB 938371.

 

MS SP1 support said that was the correct way to reinstall Vista w/SP1. I just wanted someone to confirm that they have, indeed, done it that way. 

 

Thanks

"But my point (question) is that if I already have SP1 burned to a CD, I understand that I can immediately run the SP1 install (from the burned CD) after reinstalling Vista without having to preinstall KB 935509, KB 937287 and KB 938371."

 

The articles are pretty clear it is a prerequisite to install those 2-3 updates before SP1 is installed, using windows updates or not. You can try it without them but I don't guarantee the results.

 

 

"The following updates must be installed before Windows Update can offer SP1."

  

There is a reason for this, it is not arbitrary that this is a must. Microsoft can control you from making a mistake when using Windows Update, but not when you manually install the update. Its not just a Windows Update requirement that these updates be installed prior to SP1, but for any installment of SP1, but it does require you to read between the lines.

 

Good Luck!

It's not a problem to just install the SP.  The updates in question are included.  I can only guess that windows update does them seperately to spread out the necessary system restarts.  From KB938371:

 

Two or three additional software updates are required before you install Windows Vista SP1. The software updates that are required depend on the version of Windows Vista that you want to upgrade. Prerequisite update 935509 that is listed in this article only applies to Windows Vista Enterprise and to Windows Vista Ultimate. The other prerequisite updates that are listed in this article apply to all versions of Windows Vista.

Before Windows Vista SP1 is released, these prerequisite updates will be delivered to most users through Windows Update as part of regularly scheduled monthly updates. These updates will be installed together with other updates that will require that you restart the computer. Therefore, an additional restart will not be required. This delivery method will help simplify installation of the required updates.

If you decide to install Windows Vista SP1 by using the stand-alone installer instead of by using Windows Update, you will not have to install the prerequisite updates separately. The prerequisite updates will be installed by the stand-alone installer if they are necessary. The following three updates are required before you install Windows Vista SP1. However, these updates are also recommended if you do not intend to install Windows Vista SP1. These updates help improve reliability and performance when you install future individual updates from Microsoft:

"The prerequisite updates will be installed by the stand-alone installer if they are necessary. "

 

any links?

Sweet, thanks!

 

"If you decide to install Windows Vista SP1 by using the stand-alone installer instead of by using Windows Update, you will not have to install the prerequisite updates separately"