MS Visual C++ Runtime error Dell Media Experience

Question

Hi: When I attempt to open Dell Media Experience (to watch a DVD), I get the following error message:   Microsoft Visual C++ Runtime Library Program: C:\Program Files\Dell\Media Experience\PCM2.exe   This application has requested the Runtime to terminate it in an unusual way.   If I try to click on other options (Music, Video, Help, Settings), it freezes up and I have to go thru the Task Manager to shut it down.   Any thoughts or suggestions?  Thanks very much in advance!! I have an Inspiron 8600, windows XP.   :)  :)

tgsmith · Answer

Kayakrazy1, You might like to visit Cyberlink's support site.  May be a clue there as to why Power Cinema is bombing out:  http://www.cyberlink.com/english/cs/support/new_site/support_index.html Tony

joe53 · Answer

And if that doesn't work, info in this thread may help: http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=168787

rebecahwang · Answer

Hi,

I get exactly the same error message: C:\Program Files\DELL\Media Experience\PCM2.EXE Application has requested Runtime to terminate it in an unusual way. Contact applications support team. I have followed the treadon explorer run time errors, and I have followed their suggestions, but it didnt fix the problem.

Anybody has a suggestion?

Thanks!!

Rebeca

tgsmith · Answer

Rebecahwang,

If you are using the trial version of Power Cinema, Cyberlink recommends that you remove your antispyware program until the trial period has expired: http://www.cyberlink.com/english/cs/support/faq_2153.html .

Huh! I don't like that little piece of advice either.

Other recommendations include uninstalling third party toolbars such as the Google Toolbar, Yahoo Toolbar, etc.

Tony

Message Edited by tgsmith on 08-08-200609:54 PM

rebecahwang · Answer

Hi, thanks a lot for the tips- I am actually not using a trial version of Dell Media Experience, and when the error started occuring I had no antispyware program (now I do!). I have tried disinstalling all the toolbards and disenabling the third party toolbars under Internet Options. I even tried getting rid of most browser helpers but still could not get the program to work :(

Strangely, my Power Cinema, Cyberlink, works, as all other media players. The only one that fails is Dell Media Experience...

Thanks a lot!!!

sabret00the · Answer

strangely enough I had a guy who had the same issue and wasnt even using Cyberlink Power DvD and was using Sonic Cineplayer instead

thehotrod · Answer

I'm getting the same error, only it's not when I watch a dvd in Media experience it's when I start Dell's Media Direct. Did anyone ever find a solution?

Windows General

MS Visual C++ Runtime error Dell Media Experience

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