MSN Messenger

Post it here , I am sure you'll get a answer.

http://communities.microsoft.com/Newsgroups/default.asp?ICP=windowsxp&sLCID=US&newsgroup=microsoft.public.windowsxp.general

RoyRoy

I am having EXACTLY the same problem  with  the Dell XPS,   Audiogy 2 ,  & XP Pro.

Has anyone got a solution for this yet ??

Geoff

I think I may have found the solution to the problem but have not installed it yet. Go to the Creative Labs Website and download  a patch which you will see listed. It is suppose to be a compatability patch. After you have down loaded and installed it there is another item to download. When you get to the Creative Labs Website click on downloads and you will find it as when you get to downloads it will ask you for what item like sound cards and then follow there instructions. It is a self installing file called LIVEDRVUNI-PACK. After that is installed the website also tells you which other file to download.

I think this is what we need to solve our problem. By the way I need to call Dell today because when I tried installing this program it says my computer does not have a Creative Labs Sound card. I really think things like having up-to-date drivers installed etc. should be a Dell responsibilty before they ship the computer to the customer. Hope this helps and I think it will. By the way how do you like the XPS?

You may need to set microphone Boost , I tried MSN Audio Tuning Wizard with Boost off & speak test only goes into green but with Boost on goes into yellow.
To set Boost see my post "Microphone Level" at start on XP Forum.

DELL 2600 Notebook
Windows XP Home Edition
CPU 1.2Ghz XP SP1
256 KB Ram 18 GB Hard Drive
Dial-up Modem 56Kb

LIVEDRVUNI-PACK.    is for

• For Windows 2000 and Windows XP users ONLY.
• Creative SB Live! Series Audio card installed.

Not for the  SB  Audigy 2  Card !!!!!

Who told you this was the solution.  Have you tried it  yet ??

Geoff

 

  Sorry if I misled you but I have been in contact with Creative Labs Support and this problem we are both experiencing can be a driver problem. Have you gone to their website and selected your card to see what the most current drivers are. By  the way Creative Labs was very prompt in answer to my question. I have not had the chance to try their suggestions yet. 

Well,  I  really don't think it is a  SB Audigy  Problem,  as I switched that card out of my Dell,  put in a card  that works fine on another system,  and got exactly the same problem.    Here is what I emailed to Dell Tech Support  -- still waiting for an answer.   

-----------------------------------------------------------------------------------------------------------------------------------------------   

2nd Dell XPS arrived today.  Have spent all evening on the problem  and discovered some
VERY Interesting  facts.

Basic Probem:  Msn Messenger will only  pass audio ONE way.

Here is the pattern:

Re-Boot BOTH Machines.
Both machines Sign onto their MSN  accounts.

It does not mater which machine Initiates the  initial TEXT chat.

The  1st machine to request an Audio Chat  can be HEARD  by the other.
The Other CANNOT be heard  by  the  initiating machine.

Thereafter,  it does not matter   who calls who,  or who initiates  the  voice chat, 
the situate is always the same:

The 1st machine  that Initiated the  1st Audio chat AFTER  the REBOOT,  is the one that
is always heard.  ( No matter which machine  now is initiating the Audio Chat).

===================================

Looks like a DUPLEX / HALF Duplex problem.   The 1st machine ,  AFTER a Boot  (that
seems to "reset" the Half duplex LOCK) that  Initiates a messenger Chat,  Locks the
machines up into a permanent  ONE WAY,  half duplex setup.

=================================

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Situation  with a XPS    and  another   W2000  machine.

No matter which one  Initiates the 1st Audio Chat after they both re-boot,   the 
communication is always locked into a ONE way comminication,  where the  XPS machine
cannot be heard.

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

The same above  W2000  machine  and other  XP machines  ( non XPS)  --  "No Problems"

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

XPS machine   with a different  SB Live  Audio card  & its drivers,  that works fine in
another PC.

Once again, XPS cannot be heard  under any circumstances, when talking to a PC  that
normally has no problems (non XPS machine)

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Conclusions:

(1)  Probably  NOT the acutal Sound Card ( as replacing Sound card type  did NOT  make
any difference).
(2)  Either the XPS  Motherboards/ Board drivers,  or  the  Build of XP  ????

==================================================================================

I think at this stage, DELL really needs to  connect 2  XPS mahines together over TCP/IP
  ( even use a  Cross over Ethernet cable  to eliminate  other Network  or  ISP  issues,
 ) and REPRODUCE THIS PROBLEM.

I have put in about 20 hours on this now, and I have clearly demonstrated that the
problem  is a Dell  Motheboard / software,  or  Dells  XPS  build of XP  that is 
probably the cause.

Everyone else out there  who is using XP ( and NOT a Dell XPS) ,  is having NO problems.

I sure look forward to what Dell has to say. I agree with your comments. I really feel it the responsibilty of Dell to check these machines as they do install the Windows XP which includes Window Messenger and you have the same problem with Windws Messenger as you do with MSN Messenger 5.0

I am having the same problem. I have spent some hours up to find this post. I would appreciate if anyone from Dell could take an action.

The entire company uses Messenger to communicate between different countries. We were buying everything Dell and I have to ask them to stop the order.

Regards,

Lourenço.

You can solve the audio problem by going to Control Panel and click on icon for Network Connections. Next right click on on Local area connections, then left click on Properties, and then uncheck the box for QOS Packet Scheduler. Click ok and you should be able to transmit your audio.  There is now available a driver that fixes the problem if you have a group of computers on a network. You can find it on the Dell driver update site. If you sre not on a network of  computers  unchecking the box as mentioned above is a good quick fix. Let me know if it works for you.

                                                   Roy

  

This is not a DELL problem. MSN messenger behind a NAT router/firewall can be quite problematical. Video is not generally a problem, but audio uses a dynamically allocated port anywhere from 5004 - 65535.

If you are using a router or firewall, it MUST support UPnP for MSN Messenger audio to work. Even then, there is no quarantee. MSN Messenger audio will not work for me using a LinkSys BEFSR41r2 even with UPnP enabled on the router.

Disabling QoS was somewhat specific to the Intel NIC. I don't have an Intel NIC, and have QoS disabled anyway. MSN Messenger relies of UPnP to open the correct ports dynamically, and I suspect Microsoft has it's own, not quite standard, idea of how UPnP should work.

Thanks a lot, it

Thanks a lot,

The audio forums has an FAQ that references this issue:

http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=44647

Here's more info on this from the audio forum (note, the first item on this thread has been viewed over 8000 times!):

http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=42169

Some relevant links I found in that thread:

Here's the common problem solutions I've seen:

- Intel ethernet card issue (edit: see thread above for link to drivers)

- Zone alarm cannot be on 'high' security setting for MSN Messenger 6.0 to work (medium setting in ZA works).

- The router does not properly implement Universal Plug and Play (edit: per what MS defines as proper).  See:

http://support.microsoft.com/default.aspx?scid=kb;en-us;812509

What version of Windows are you using?  If 2000, also look at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;278887

Message Edited by Jason98036 on 02-11-2004 12:50 PM