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8 Posts

3649

October 31st, 2004 16:00

multiple error messages and crashing on XP

I'm still having problems with this dimension 4600c after solving the login problem, I reinstalled XP, now, the computer will shut off without warning, then when it reboots itself, I get one of two error messages- caused by norton anti virus, or a device driver is the cause.
I'm still a rookie to computer troubleshooting, so any help would be gratefully appreciated. 
Thanks,
Dave

595 Posts

November 1st, 2004 17:00

If you had a virus on the system did you install over the existing windows or did you format and reinstall? You may also want to test the system with the diagnostics that came with the system to see if the problem might be related to the hardware not the software of the system.
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