My dell downloads - "Service Tag not Supported.".

Normally there is software associated with the webcam, not sure what Dell ships for that, you can download your pre-installed software titles from this page.

smartsource.dell.com/.../Welcome.aspx

actually this was the site where they said my service tag isn't supported

If it is still under warranty, I would call dell and request that your service tag be added to the data base, then you might be able to download the software, explain your problem to them.

Then you may have to buy some software

www.cyberlink.com/.../overview_en_US.html

disappointing. :|

i paid full for the laptop so i thought i'd get a fully working one!!

okay. go ahead. and thanks a lot again. my dell support center says the warranty is valid until july next year.

The short answer is that your system's probably not eligible (even if it's brand new).

Here's the long version of the answer. I assume you went to the Dell website, logged into your 'My Account', and under the 'My Software' section followed the  'Download Factory Installed Software (My Dell Downloads)'  link, which took you to the page headed 'My DELL Downloads Get software quickly without piles of packaging. Really. It's that easy.'? And when you clicked the 'Register' button it said 'Examining your computer please wait...' and then 'Service Tag is not supported'?

I've got exactly the same problem on both my laptops (an old out-of-warranty Inspiron 1501 with Win XP, and a new in-warranty Inspiron 15R with Win7).

When I log into my account on the Dell website both of my sytems show up under 'My Account' > 'My Products and Services' > 'View My Products and Services'.

I had originally assumed that this meant that I had registered them both

That seems logical, yes? Apparently not - registration for 'My Dell Downloads' appears to be completely different.

If you follow the  'Download Factory Installed Software (My Dell Downloads)'  link to the page headed 'My DELL Downloads Get software quickly without piles of packaging. Really. It's that easy.' the answer's actually in the FAQ (link at the top right of the page.

The URL of the FAQ page is smartsource.dell.com/.../Faq.aspx.

Go to the very bottom of the FAQ page - under 'Application Error Messages', under 'SERVICE TAG NOT SUPPORTED' it says 'The system you are trying to register is not support by My Dell Downloads. Please read “Before You Begin” section to ensure the system you are wanting to register meets the requirements. If you have any questions or need assistance, please contact Dell Technical Support.'

Scroll back up to the top of the FAQ page to the 'Before You Begin' section - under 'HOW DO I KNOW IF MY SYSTEM IS ELIGIBLE FOR MY DELL DOWNLOADS?' it says 'If your system’s software is on My Dell Downloads, you will find two indicators:

A tech sheet included in the box along with your documentation informing you about My Dell Downloads

A Re-install Software icon appears on your desktop toolbar '

I assume that you have no such tech sheet, and you don't have the icon? (I don't) So it appears you're system's not eligible.

Contact Dell Technical Support, complain that the way you've been directed to My Dell Downloads is misleading, and ask them why your brand new system is not eligible.

P.S.#1: I have no idea whether the 'My Support' > 'Global Activation Portal (Check My Activation)' has anything to do with registering for 'My Dell Downloads'. It may be worth trying that first?

It asks for Email Address, Registration reference number ('Your Activation Reference Number can be found in your welcome email received when you registered for a connection'), and Zip Code.

I don't recall ever doing this - I have no ZIP code since I'm not in the US, but maybe you don't need it?

P.S.#2: I also sometimes got the following server error when I tried to register my old laptop:

Server Error in '/Web' Application.

--------------------------------------------------------------------------------

Could not find any resources appropriate for the specified culture or the neutral culture.  Make sure "Resources.UserMessages.resources" was correctly embedded or linked into assembly "App_GlobalResources.sojztsnp" at compile time, or that all the satellite assemblies required are loadable and fully signed.

P.S.#3: I'm adding this answer to each thread where I find the question.

I noticed that in the original post you said that

'While installing the drivers I found a piece of paper with a link to a dell site where I would be able to download all the bloatware the was formally installed when revieving the PC with windows Vista but no success.....

Every time I registrer my PC it tells me "Service Tag not Supported."'

That piece of paper indicates that in your case your system IS DEFINITELY ELIGIBLE.

I assume you have the Re-install Software icon on your desktop toolbar too?

My service tag is [ADMIN NOTE: Service Tag removed per privacy policy] also 2nd unit [ADMIN NOTE: Service Tag removed per privacy policy]. Both Inspiron One 2205 With Windows 7 64 bit.

I cannot get My Dell Downloads to work. States "Service Tag is not supported". Thanks in advance Russ

Hi Russ,

Every system is not supported by ‘My Dell Downloads’. Please share any specific application or software that you are looking to download from ‘MDD’. Please let me know if you have ever tried using ‘MDD’. Provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and we will take it from there.

Service Tags are removed from the forum for security reasons.

Keep me posted with the information. I will be glad to assist further.

My service tag is [ADMIN NOTE: Service Tag removed per privacy policy] also 2nd unit [ADMIN NOTE: Service Tag removed per privacy policy]. Both Inspiron One 2205 With Windows 7 64 bit.

I cannot get My Dell Downloads to work. States "Service Tag is not supported". Thanks in advance Russ