Need Help With Internet Timeout..DSL Modem Still Active

Question

I have a Dell Dimension 8300 with XP Pro operating system.  I also have SBC/Yahoo DSL. My computer runs at 2.8 Ghz with a 80 Gig HD.   Several times each day my Internet connection goes dead on me even tho diagnostics say I am still connected via my DSL Modem which is still active (all modem lights are on and restarting the modem doesn't help).  When I 'Restart' my computer I can then again connect to the Internet.   I have the following security programs which I use each day to eliminate any bugs or spyware: ZoneAlarm Pro; Ad-Aware SE Personal; Spybot-Search and Destroy; Spyware Blaster;SBC Yahoo AntiSpy; and Spyware X-terminator.  I usually use Internet Explorer as my browser but when this problem occurs I also cannot connect to Opera or Firefox browsers.    Any assistance will be appreciated.   Sidney Friedman

MadThinker · Answer

Make sure that the software for this is not set to time out or log off. This sounds like what is happening to the system.

volcano11 · Answer

counsel6160

Go to Device Manager and click the + sign next to Network adapters to expand the listings. Right click on the adapter that makes the internet connection, then choose Properties from the drop-down menu. Click on the Power Management tab and remove all checkmarks from the boxes.

Steve

counsel6160 · Answer

Thanks Madthinker.  I unchecked the 'power off mgmt' box for saving power.  Lets see if this works. Thanks

counsel6160 · Answer

Thanks Steve for the suggestion.  There was a check mark for Power Management to close to save power.  I unchecked this and will see if this helps.  Many thanks for your suggestion. Sidney Friedman

counsel6160 · Answer

Hi Steve, I uncheck the box for power management but, it didn't stop my computer from 'timing out' even though my DSL Modem was active and working.  What do you suggest next?

counsel6160 · Answer

P.S. I was able to post the previous message then, when I went back to my browser (I.E.) I was able to sign in and browse the Internet. However, before this, I couldn't connect to anything. Sometimes when this happens I can't even connect to this forum. Go figure. :-(

volcano11 · Answer

When the connection goes out, see if you can renew the connection. Go to Start > Run and type cmd, then click OK. In the command prompt window that comes up, type ipconfig /release /renew then hit Enter. Does this restore the connection? If it does, then it is not a solution to the problem but may give us a hint as to what is going on.

Steve

counsel6160 · Answer

Steve, the fix you suggested didn't last.  Any other ideas?

Windows General

Need Help With Internet Timeout..DSL Modem Still Active

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