My apologies, I missed one argument in the string when I looked first. If you go to HKLM\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL the IMAIL key should include two lines:
(Default) REG_SZ (value not set)
Installed REG_SZ 1
If the second line is not present, go to Edit|New|String Value. Enter
Installed as the name and
1 as the value.
If the IMAIL key does not exist, go to Edit|New|Key (while OptionalComponents is selected) and create IMAIL.
This is a kludge, as I suspect that the value should have been set by Word/Office but perhaps it will correct the problem.
Message Edited by Denny Denham on 09-04-2005 09:21 PM
There was no "Installed REG_SZ 1" I entered that then went to OptionalComponents and tried to create IMAIL, but got an error message, "Cannot create Key: Error while opening the Key OptionalComponents"
The Installed and 1 should have been entered as values in the IMAIL key if it existed. Since apparently it did not and you regedit will not let you add the IMAIL subkey to OptionalComponents I don't know what else to suggest. Have you gone in Word to Help|Detect and Repair to see if that would solve anything?
Denny Denham
2 Intern
•
18.8K Posts
0
September 5th, 2005 01:00
My system has Word installed and does not have that string in the registry. What document referred to it?
Robert831
4 Posts
0
September 5th, 2005 02:00
It was an error message when I tried to reinstall Word. The message was:
"Error 1402 Could not open HKEY_local_machine\software\Microsoft\Windows\correctversion\run\optionalcomponents\Imail
Verify you have sufficient access to that KEY, or contact your support personnel"
I tried to restore the system, went back 2 weeks, and it allowed me to open Word but said I could not save, etc. Then that same error messae came up.
Any help will be greatly appreciated.
I might add that I looked in the registry and could not find it either.
Message Edited by Robert831 on 09-04-2005 10:28 PM
Denny Denham
2 Intern
•
18.8K Posts
0
September 5th, 2005 02:00
My apologies, I missed one argument in the string when I looked first. If you go to HKLM\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL the IMAIL key should include two lines:
(Default) REG_SZ (value not set)
Installed REG_SZ 1
If the second line is not present, go to Edit|New|String Value. Enter Installed as the name and 1 as the value.
If the IMAIL key does not exist, go to Edit|New|Key (while OptionalComponents is selected) and create IMAIL.
This is a kludge, as I suspect that the value should have been set by Word/Office but perhaps it will correct the problem.
Message Edited by Denny Denham on 09-04-2005 09:21 PM
Robert831
4 Posts
0
September 5th, 2005 03:00
Robert831
4 Posts
0
September 5th, 2005 03:00
I tried that and got the same Error 1402 message.
I can't tell you how much I appreciate your taking the time to help me, I'll stop for awhile and maybe get it worked out later.
Many thanks again. You're a good person to help others.
Best Wishes.
Denny Denham
2 Intern
•
18.8K Posts
0
September 5th, 2005 03:00
The Installed and 1 should have been entered as values in the IMAIL key if it existed. Since apparently it did not and you regedit will not let you add the IMAIL subkey to OptionalComponents I don't know what else to suggest. Have you gone in Word to Help|Detect and Repair to see if that would solve anything?