New Folder Rename Problem

Question

I have recently had to have the hard drive replaced on my Inspiron 5150 and therefore am working with a 'blank canvas' of newly installed XP Home. I am able to create folders in My Documents and on the Desktop and can add files to them no problem. However, I cannot rename or delete these new folders which is VERY frustrating.  Can anyone suggest why this might be happening? I have XP Home with SP2 and all microsoft updates.   Thanks in advance   Ermie

volcano11 · Answer

What happens when you try to delete or rename these folders? Do you get an error messge? If so, what does the error message say? What other software have you installed besides Windows? Perhaps you provided more details, someone could help.

Steve

Ermie1968 · Answer

screen freezes then Dr Watson window pops up with an error report.  I have loads of stuff reinstalled which were all on the machine before the hdd failed and there was never a problem like this before! I didn't attempt to create/rename/delete folders before installing any of the other software or windows updates so it could be a conflict somewhere I suppose - windows updates can be more of a hindrance than a help sometimes!

volcano11 · Answer

What does the error report say? Steve

volcano11 · Answer

Do not use a registry cleaner. In most cases these just cause more problems than they are worth. Providing the text of the error message would be the most useful thing you can do at this point, as without knowledge of the error, we can only suggest among a few hundred thousand possibilities. If you have to use the old fashioned method of pencil and paper to copy the message and then type it into a reply, then that would certainly be more beneficial than using a registry cleaner. Have you installed any new software just prior to the start of this problem? Have you considered using System Restore to restore you computer to a state when it was working correctly?

Steve

Ermie1968 · Answer

OK, firstly if I try to delete or rename it appears to be going ahead OK then just freezes. Eventually (realistically probably about 20 or 30 seconds) a pop-up window comes up saying  Dr Watson postmortem debugger has encountered a problem and needs to close.  It gives error details on a back screen which are gobbledegook to me and I can't copy the text.  The system hangs unless I go into task manager and manually end the Dr Watson task.  Just now when I tried it to get the text for you my cursor kept disappearing and reappearing top left corner of the screen which is a new one on me!  I wondered if it might be worth trying a registry cleaner software?? What do you think?  Having spent a week reinstalling software I don't want to have to reformat unless I absolutely have to - but saying that, I've got shedloads of work to catch up on as I was without the machine for 3 weeks!  The only other thing I can think is that one of the Microsoft updates has a problem. ...

Ermie1968 · Answer

OK, have just tried a right mouse click on the folder then rename option. Error report as before but Error Sig as follows:-

EventType: BEX P1:drwtsn32.exe P2:5.1.2600.0 P3: 3b7d84a2 P4: dbghelp.dll P5: 5.1.2600.2180

P6: 4110969a P7: 0001295d P8: c0000409 P9: 00000000

View Tech Info gives me:-

C:\DOCUME~1\Main\LOCALS~1\Temp\WER92ef.dir00\drwtsn32.exe.mdmp

C:DOCUME~1\Main\LOCALS~1\Temp\WER92ef.dir00\appcompat.txt

After I clicked on send error report the system wouldn't let me access anything although I could move the mouse around. Task manager showed two instances of Dr Watson as running processes one at 7000k and one at 2000k. Only way to get back into any program is to close the larger DrW process manually.

Will check the error on delete file and come back....

Ermie1968 · Answer

Just got exactly the same error information trying to rename a folder from windows explorer.  Tried to delete a folder from the desktop and it just froze the system and wouldn't let me access anything. 3 instances of Dr W running this time but no access to anything until Dr W ended.   I think I'm going mad.....

Ermie1968 · Answer

I will write the error down and type it in for you. Have spent all week reinstalling all of my software having just got the machine back from IT Solutions who replaced the hdd and reinstalled XP from my disc. I didn't try renaming or deleting any folders until after I had installed all of the software but I haven't put anything on that wasn't on the machine before the new hdd and it was OK before! I'll get the error details and post them shortly...

Jim Hardin · Answer

Any chance you are running Norton? If so what version?

Ermie1968 · Answer

No not running Norton, just Kaspersky.  Anyway, problem now resolved by removing SP2 and all removable updates and then running the 'upgrade' option from the XP disc. After an absolute age (approx 7 hours!) it finally finished installing and updating and booted into XP and IT WORKS! I can now create, rename and delete folders to my hearts content.  The IT company obviously knackered something up when they installed (if it took them as long as it took me then they probably stopped the installation part way through!) Thank you all for your very quick responses and offers of help. I have now created a system recovery point and will try to work out the best way to back everything up onto an external hdd!! Thanks again Jeanette

Windows General

New Folder Rename Problem

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