new hard drive

Question

I recently had a new hard drive installed and lost all my programs that came with my computer, like Microsoft Office and PaintShop.  I never got the original discs, they were just loaded onto my computer when I bought it.  I was told that I could download them back in from this website but I don't know how.  Can anyone help me?

Pammymoon · Answer

Thanks for the reply, I tried that but they said I needed to get the programs online, they couldn't sent me any.  I need to find the 'recovery' downloads.

europa303 · Answer

You will need to contact Dell for disks of any programs you purchased with your computer.  You cannot download such programs here.

europa303 · Answer

If you find a place to re-download Office, etc., you will be the first.  Sorry, but you got some shaky advice.

tgsmith · Answer

I agree with Europa303.  I have seen Office 2003 in a download folder on a Dell 4550.  No idea how it got there.  Suspect it may have been the 60-day trial download (Recommended for broadband users only) from Microsoft. Link is here:   http://www.microsoft.com/office/trial/default.mspx

Denny Denham · Answer

Pammymoon,

If you are still under warranty (and even if you are not) try requesting the necessary CDs using chat as indicated here. Chat is available only if you purchased your computer through Dell's Home/Home Business area.

Pammymoon · Answer

Thank you but Dell in India called me back to see if everything was alright and when I told her about the CD's, and after getting her managers approval, said she will be sending me the MS Office CD's within 5 days time.  I am so pleased with their customer support!!

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