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Steve108

4 Posts

8158

March 3rd, 2007 17:00

New Vista PC - System Restore not working.

I have had my new Dell Dimenions E520 PC (Vista) for about 2 weeks now - the first time I started it up the screen was blank. We got the monitor working but then occasionally the screen was blank again on starting up. I also noticed that System Restore failed to work. Then we re-installed the Vista Operating System, but again System Restore does not work (error message on rebooting after system restore: "An unspecified error occurred during System Restore"). Can anyone please suggest a solution?  I don't want to start installing software until I know that the system is stable and working.

querry1

364 Posts

March 3rd, 2007 17:00

Some computers do not have have quick restore. Do you see a blue bar at startup with Dell written on it?

Mary G

6 Operator

 • 

20.1K Posts

March 3rd, 2007 18:00

Use Chat to contact Dell Support if you are in the US. New computers should work properly. This is a User to User forum and you need real Dell support.

Steve108

4 Posts

March 3rd, 2007 18:00

Thanks.  I am in the UK - there is no chat support with Dell on Saturdays or Sundays.  Yes, I will get some expert Dell support on Monday.

boppo

2 Intern

 • 

4.4K Posts

March 3rd, 2007 19:00

markiepurple

1 Message

March 6th, 2007 04:00

Did you ever find a solution to this problem...I'm having the same issue.  Thanks

querry1

364 Posts

March 6th, 2007 04:00

gdwrnch3

2 Intern

 • 

3.3K Posts

March 6th, 2007 17:00

Here is something to check,
Go to control panel, Backup and restore center, in the upper left hand corner of the window, click on "create a restore point or change settings",
The system properties window will open and will search for your drives.
When it finishes searching, make sure there is a check in your c drive, if there isn't put one there and click apply.
Good luck,
jd

Steve108

4 Posts

March 8th, 2007 07:00

Yes, I think I resolved the issue.  I was using System Restore to restore to a point prior to an unsatisfactory program installation.  First, you must uninstall the program properly, and then use System Restore to restore the settings.  Hope this helps, Steve.

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