Norton Internet Security problem

Question

My new 8400 came with a 90 day trial of Norton Internet Security. I like Norton Anti-Virus but this Internet Security portion is, when enabled, keeping me from getting on the Internet. Being a miser I would like to take advantage of every day of my free trial - it expires on December 15th. My cable company told me I should uninstall the Internet Security portion of the program. In add/remove programs it only shows up as Norton Internet Security; I tried to "change" it hoping the program(s) somehow could be separated but it just didn't happen. I could be wrong but believe my having this portion of the program disabled may be why my Norton Anti-Virus Live Updates are not happening. I have to go in and get them although that portion is "on". I have already purchased Norton Anti-Virus 2005 but don't want to install it until the other expires. (The miser in me!) Any ideas out there?

Thanks,

Bessie

Ok - I think I know why this is not being addressed by anyone. Many of you are not networked with another computer; I am. The router, a must for this connection, is a firewall. Norton Internet Security has a firewall and is not compatible with it. As I understand it a stand-alone internet connection would not be disturbed by Norton Internet Security. This is at least an explanation of what is happening.

Message Edited by Bessie on 10-03-2004 01:06 PM

Doogie-224 · Answer

I have friend who got a new Dell 4600, with Norton Internet Security. Had the same problem, the only way to access internet was to disable Norton. Called the toll free Norton help line and never could talk to a person. Went into add and remove programs and removed it, then installed the free Zone Alarm firewall and Grisoft AVG antivirus programs. I have used these two programs for over a year and never had any problems. Hope this helps.  Doogie

bessie · Answer

Thanks for the tip, Doggie. Bessie

Thirdrockfromsu1 · Answer

I just sent my Nortons Internet Security back for a refund. Now using Zone Alarm and AVG like the above poster. Not a single problem like I have had with nortons. Seems Nortons cannot get there collective acts together to provide a trouble free software.

SR

Dell Dim 4400 ( Purchase June 2002 )
2.6 ghz (Upgraded from 1.7 ghz)
400 Mhz bus
768 Mb DDR 2100 Ram
Windows XP Home SP-2
ATI 9600XT Video 128 Mb
4.9 Video Driver
Roadrunner Cable modem
17 Inch Dell 1703 FP monitor
15 Inch NEC 1560 NX LCD
Dell sound bar for monitor
AVG 6.0 Version 773
Bios A06
250 watts mean average p/s ( 345 Watts Peak )

CRMARSH · Answer

I have had the same problem.solved by deleteing NIS..THAN reinstalling only NAV located on the DELL restore CDs that come with your system.THE disk has antivirus software printed on the face of THE CD..  hope that helps...

bessie · Answer

Thanks for all the input. I have now disabled the firewall in Internet Security and have no trouble getting on the Internet anymore. Unfortunately the program is causing a problem with my floppy drive, however. I do hope once I load Norton Antivirus 2005 those problems will stop but I am not counting on it. I have always had floppy drives on my computers and always had Norton Anti-virus; never effected my floppy before. Quite frankly I am not sure my floppy drive is not defective; at least I have nearly a year to fight it out with Dell. And you better believe I WILL FIGHT!

Bessie

Doogie-224 · Answer

Bessie, As I understand your post you disabled Norton firewall instead of un-installing and reinstalling another one. This could leave your computer unprotected if you intend to access the internet. Most every thing I've read recommends doing all the Microsoft security updates, using a firewall, and an antivirus program.  Doogie

bessie · Answer

Doggie,

I have a router which is a firewall. The router connects my computer with my husbands computer creating a network. If I did not have that router/network situation the firewall portion of the Internet Security would not be a problem. All other facets of Norton Internet Security are enabled - only the firewall is disabled. My high-speed cable company told me this was my problem and obviously they are right. Of course the floppy drive situation is another issue!

Thanks,

Bessie

chaistt · Answer

I once used an older version of Norton FIrewall which i suppose is now part of the norton security package. I worked fine until some of the updates cause it to keep locking me out of internet connection just as u are experiencing. I would recommand just using a free prgram like Zonealarm, it is cheaper (well free as it said) and is just as good if not better. Keep norton anti virus though.

bessie · Answer

chaistt,

Thanks for the advice. I was just planning to install Norton Anti-Virus 2005 when my 90 days are up. Guess it might be a good idea to also download Zonealarm. I suppose I was counting on all the security the XP SP2 provides along with my router/firewall. Never can be too careful as long as there is no software conflict. So I'll give it a try.

Bessie

Windows General

Norton Internet Security problem

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