with my old win98SE i have had the same Problem. Norton was responsible. On the support side of symantec there was a workaround to uninstall symantec complete from your system.
After i had this done, i must reinstall ie6 and Office. Then all functions well and no data loss (Favorites, Documents etc.)
Over serveall years i permanently have had problems with Norton Security so i deside to delete all an never use this ressource eater again. NIS makes a rabbit to trutle in speed.
SP2 automatically activates the Windows Internet Connection Firewall (ICF). If this is active at the same time Norton's firewall is running the two will conflict and cause connection problems. Go to Start|Control Panel|Security Center and turn the ICF off (or disable Norton's firewall). Either one will provide the security you need.
check your firewall settings inside nortons firewall,you may have blocked I.E. access to the net,just click on internet explorer on the firewall page and remove it, next time you start I.E. norton will automatically set it's firewall to auto.
I downloaded Norton Internet Security 2006 the other night and ever since then I have had lots of problems. Mainly with Internet Explorer. I can access my email and get to most websites ok. However the ones that I really use on a daily basis take an incredibly long time to load if they ever load at all. I have tried removing Norton and then reloading. I have tried all of the "fixes" that I could find. I have cleaned out all of my temporary files as well as the history file. I have added the websites as exceptions. I even called my ISP to see if they had any ideas and they referred me to Norton. So I then called Norton only to speak to someone that could barely speak or understand English and had to read all suggestions to me from a script. When he couldn't help, he said that he was sending me the "solution" in an email. I feel like he only did this to get me off the phone because he had no idea how to help. He said the only other thing to try if the link in the email didn't work was to contact Dell and ask for a system restore.
Does anyone have any ideas on how to fix this? I am frustrated and aggravated. Any suggestions would be most appreciated.
The Windows firewall was turned off. That wasn't an issue.
I got an email reply from Symantec that gave me some leads and the knowledge-base webpage is
a little useful. It refers to
allowing scripting and
active-x for IE and also sends you to the firewall rules. So I searched thru all the Security settings and changed some and opened the firewall rules. IE was set as okay but I "redid" it. Then, to my joy, IE worked. I cannot say which tweak made it work.
Aside from taking a lot of ram, I think Norton Internet Security is a good product.
Here's the info from Symantec. The website link is the useful part. Not excellent, but may help you.
I understand from your message that you are unable to access Internet with Norton Internet Security (NIS) 2005 enabled. I understand your concern regarding this issue. This can occur due to following reasons: 1. NIS is set to block all Internet traffic 2. Security risks are blocking Internet access 3. Using the Child or Restricted account as your NIS startup account 4. Non-default program settings are blocking Internet access 5. Privacy Control is blocking Internet access 6. Ad Blocking is blocking Internet access Please refer to the document provided below, which provides step-by-step instructions that you need to follow in order to resolve this issue:
Thanks for the advice. I removed all Norton files. I have run defrag. I have emptied my temporary folders. I have cleared the history. I have cleared the cache. I have performed a system restore to a date previous to having all of these problems. I have rebooted several times.
However, I am continuing to have problems only with certain websites. Some websites pull up immediately. Others take 5 - 10 minutes to pull up or don't pull up at all.
I talked to my ISP support and they suggested reinstalling internet explorer. However, when I try to do that, I get a message that says it cannot as I am already running a newer version.
I don't know what else to do or try. Does anyone have any suggestions? Please...
(1) Download the web browser called Firefox. It will have no affect on Internet Explorer one way or another. Get it from www.mozilla.org
I use it most the time except when Internet Explorer is essential, such as, when getting a download from Microsoft.
Then after you download it, download the recommended "plug-ins" from the Mozilla website.
After you do that, I'll bet you'll be able to access your websites.
Do install the Norton security. It's necessary to have this protection.
If you have a Norton firewall, then your Windows XP firewall has to be turned off.
I'm sure the Firefox browser will have no conflict with Norton.
(2)To help with the Internet Explorer problem, go to Start > COntrol Panel > Internet Options and click on the Security Tab. For the things listed there, look for items that may affect IE. You can right click on an item to get ("What's this?" with answer) descriptions of them. Change settings--but note what you do in case you want to put them back. (Or you can always click on the Default settings button to return everything.) Then click on the Advanced Tab and do the same for what is listed there.
Some websites need more plug-ins--Active X, Java.
(3) Did you go to that Symantec link I gave above? Please do that. It's useful. But you'll have to reinstall the Norton program.
Oakbreeze,is parental control on,it shouldn't be for an adult,and is you account type listed as supervisor or child.Thru norton that is.Parental control thru norton slows everything down it has to see if it's o.k. first before page opens.
I have read this thread with interest. I have NIS 2005 installed on a Dell Inspiron 8600 running XP Pro SP2. The computer came from Dell with NIS 2004 – but – I upgraded to NIS 2005 when I renewed my “virus definition subscription”.
My problem started in late October, 2005, when I downloaded a Symantec update in my hotel room.
The initial problem was that I was no longer able to send e-mails from Outlook 2003. Unfortunately, I was traveling on business for three weeks when this occurred and limited in terms of time or resources I could devote to the issue.
I was working onsite with an IT client at the time and their technical support people advised me it was NIS 2005. They had not found a good solution and were encouraging all to quit using NIS 2005.
My initial "work around" was to disable the NIS firewall and enable the Windows firewall. This allowed me to send e-mails using Outlook 2003.
However, the system was running very very slow. When I returned to my office, I researched the problem. A recommendation from Symantec was to delete all the firewall rules and allow new rules to be reconstructed automatically. I did that and things were much improved. I went so far as to send a few e-mails to others that were suffering “NIS 2005 issues”. Turns out I was a bit premature with my "I know how to deal with the problem" e-mail.
A day or two ago I was in the process of building up a new notebook computer to serve as a backup for my primary notebook (as my notebook is so integral to my work – I like to have a backup available on very short notice should my primary notebook fail).
I rely upon the encryption feature of XP Pro. I went to a web site that guided me through this before. It is five human understandable pages. I was going from page to page (printing each page as I went). Every time I went from page 3 to page 4, page 4 would not fully download and the windows task manager would indicate my CPU usage was 100 percent.
I tried turning off Outbreak Alert, Intrusion Detection, Spyware Blocker/ Firewall, Privacy Control without any luck. The only solution was to turn off NIS 2005.
The Windows Task Manager would show the internet explorer (iexplore.exe) eating up 98 percent of my CPU.
As soon as I closed the Internet Explorer, CPU usage would go back down to 1 to 3 percent.
So, I don't know if that is the same problem you are discussing.
I am not "wild" about uninstalling NIS 2005 and re-installing NIS 2005 for a couple of reasons. My NIS 2005 was a download (not a CD). Not real certain I can reinstall.
Second, I have lost a lot of confidence in Symantec. It is extremely disruptive to my work to have one of their downloads cripple my computer (which is important to my making a living).
Third, I note that both the Dell and Gateway sites are promoting McAfee these days (with no mention of Symantec NIS 2005). It makes me wonder it both Dell and Gateway have lost confidence in Symantec's NIS product?
Fourth, if I have to uninstall NIS 2005 to solve this problem, I am inclined not to reinstall NIS 2005 - but - rather install McAfee instead. I am genuinely concerned that Symantec has "dumbed down" their organization such that they no longer are a credible player in this arena.
Mind you, I am not inclined to go with an unknown company in this area. At the end of the day, you want a company who promptly distributes virus definitions as new viruses become known. And has both the financial strength and technical strength to keep a relevant product out there on a timely basis.
I have the exact same problem on our Inp 8600. I did the exact same thing you did. NIS 2005 was downloaded and we have so many computers I can not locate the download info...
I deleted the email accounts in outlook, shut outlook, and shut down the notebook. After rebooting I reinstalled accounts and now one account works. The other account has not been tested and is only used in another location. In the early years black ice was good, then MacAfee started to show inprovments but quickly took a turn for the worse and Norton has been the best ever since. I have researched the problem but have not found an answer. I will keep plugging at this one. Any ideas?
Let me know if you found a better security application.
No solution with NIS 2005. The problem spans both Dell and Gateway products. So the problem is not the hardware - the problem is with NIS 2005.
I purchased yet another computer (A Gateway desktop running XP Media Edition). I was so frustrated with Symantec that I removed all the NIS software and installed McAfee Security Center on the new desktop computer.
The problem with the website in the UK taking the CPU to 100 percent went away. However, a whole host of new "issues" came with McAfee security center. Part of it is the learning curve associated with a new security product.
I am still very reluctant to go to an unknown company in this area. And I am not at all inclined to mix and match several different products (one for anti-virus, another for the firewall, etc).
I recently renewed my NIS 2005 subscription. I declined the offer to upgrade to NIS 2006 as I realize things certainly can get worse.
mattberlin_b20d65
50 Posts
0
October 14th, 2005 09:00
Hallo vihana,
with my old win98SE i have had the same Problem. Norton was responsible. On the support side of symantec there was a workaround to uninstall symantec complete from your system.
After i had this done, i must reinstall ie6 and Office. Then all functions well and no data loss (Favorites, Documents etc.)
Over serveall years i permanently have had problems with Norton Security so i deside to delete all an never use this ressource eater again. NIS makes a rabbit to trutle in speed.
Denny Denham
2 Intern
•
18.8K Posts
0
October 14th, 2005 15:00
SP2 automatically activates the Windows Internet Connection Firewall (ICF). If this is active at the same time Norton's firewall is running the two will conflict and cause connection problems. Go to Start|Control Panel|Security Center and turn the ICF off (or disable Norton's firewall). Either one will provide the security you need.
becho
88 Posts
0
October 14th, 2005 17:00
oakbreeze
2 Posts
0
October 15th, 2005 02:00
mattberlin_b20d65
50 Posts
0
October 15th, 2005 10:00
When Norton is correctly installed, it will disable the windows Firewall. Normally there is no need to deactivate it per hand.
My only tip is, deinstall Norton.
vihana
16 Posts
0
October 15th, 2005 20:00
vihana
16 Posts
0
October 15th, 2005 21:00
oakbreeze
2 Posts
0
October 15th, 2005 23:00
Thanks for the advice. I removed all Norton files. I have run defrag. I have emptied my temporary folders. I have cleared the history. I have cleared the cache. I have performed a system restore to a date previous to having all of these problems. I have rebooted several times.
However, I am continuing to have problems only with certain websites. Some websites pull up immediately. Others take 5 - 10 minutes to pull up or don't pull up at all.
I talked to my ISP support and they suggested reinstalling internet explorer. However, when I try to do that, I get a message that says it cannot as I am already running a newer version.
I don't know what else to do or try. Does anyone have any suggestions? Please...
vihana
16 Posts
0
October 16th, 2005 05:00
I use it most the time except when Internet Explorer is essential, such as, when getting a download from Microsoft.
Then after you download it, download the recommended "plug-ins" from the Mozilla website.
After you do that, I'll bet you'll be able to access your websites.
Do install the Norton security. It's necessary to have this protection.
If you have a Norton firewall, then your Windows XP firewall has to be turned off.
I'm sure the Firefox browser will have no conflict with Norton.
(2)To help with the Internet Explorer problem, go to Start > COntrol Panel > Internet Options and click on the Security Tab. For the things listed there, look for items that may affect IE. You can right click on an item to get ("What's this?" with answer) descriptions of them. Change settings--but note what you do in case you want to put them back. (Or you can always click on the Default settings button to return everything.) Then click on the Advanced Tab and do the same for what is listed there.
Some websites need more plug-ins--Active X, Java.
(3) Did you go to that Symantec link I gave above? Please do that. It's useful. But you'll have to reinstall the Norton program.
Best wishes.
becho
88 Posts
0
October 16th, 2005 21:00
VancouverVince
2 Posts
0
November 12th, 2005 20:00
I have read this thread with interest. I have NIS 2005 installed on a Dell Inspiron 8600 running XP Pro SP2. The computer came from Dell with NIS 2004 – but – I upgraded to NIS 2005 when I renewed my “virus definition subscription”.
My problem started in late October, 2005, when I downloaded a Symantec update in my hotel room.
The initial problem was that I was no longer able to send e-mails from Outlook 2003. Unfortunately, I was traveling on business for three weeks when this occurred and limited in terms of time or resources I could devote to the issue.
I was working onsite with an IT client at the time and their technical support people advised me it was NIS 2005. They had not found a good solution and were encouraging all to quit using NIS 2005.
My initial "work around" was to disable the NIS firewall and enable the Windows firewall. This allowed me to send e-mails using Outlook 2003.
However, the system was running very very slow. When I returned to my office, I researched the problem. A recommendation from Symantec was to delete all the firewall rules and allow new rules to be reconstructed automatically. I did that and things were much improved. I went so far as to send a few e-mails to others that were suffering “NIS 2005 issues”. Turns out I was a bit premature with my "I know how to deal with the problem" e-mail.
A day or two ago I was in the process of building up a new notebook computer to serve as a backup for my primary notebook (as my notebook is so integral to my work – I like to have a backup available on very short notice should my primary notebook fail).
I rely upon the encryption feature of XP Pro. I went to a web site that guided me through this before. It is five human understandable pages. I was going from page to page (printing each page as I went). Every time I went from page 3 to page 4, page 4 would not fully download and the windows task manager would indicate my CPU usage was 100 percent.
The link to page 3 is as follows: http://www.compulink.co.uk/~davedorn/computing/windows/xpencrypt3.htm
I tried turning off Outbreak Alert, Intrusion Detection, Spyware Blocker/ Firewall, Privacy Control without any luck. The only solution was to turn off NIS 2005.
The Windows Task Manager would show the internet explorer (iexplore.exe) eating up 98 percent of my CPU.
As soon as I closed the Internet Explorer, CPU usage would go back down to 1 to 3 percent.
So, I don't know if that is the same problem you are discussing.
I am not "wild" about uninstalling NIS 2005 and re-installing NIS 2005 for a couple of reasons. My NIS 2005 was a download (not a CD). Not real certain I can reinstall.
Second, I have lost a lot of confidence in Symantec. It is extremely disruptive to my work to have one of their downloads cripple my computer (which is important to my making a living).
Third, I note that both the Dell and Gateway sites are promoting McAfee these days (with no mention of Symantec NIS 2005). It makes me wonder it both Dell and Gateway have lost confidence in Symantec's NIS product?
Fourth, if I have to uninstall NIS 2005 to solve this problem, I am inclined not to reinstall NIS 2005 - but - rather install McAfee instead. I am genuinely concerned that Symantec has "dumbed down" their organization such that they no longer are a credible player in this arena.
Mind you, I am not inclined to go with an unknown company in this area. At the end of the day, you want a company who promptly distributes virus definitions as new viruses become known. And has both the financial strength and technical strength to keep a relevant product out there on a timely basis.
jaybonanza
3 Posts
0
May 4th, 2006 04:00
I have the exact same problem on our Inp 8600. I did the exact same thing you did. NIS 2005 was downloaded and we have so many computers I can not locate the download info...
I deleted the email accounts in outlook, shut outlook, and shut down the notebook. After rebooting I reinstalled accounts and now one account works. The other account has not been tested and is only used in another location. In the early years black ice was good, then MacAfee started to show inprovments but quickly took a turn for the worse and Norton has been the best ever since. I have researched the problem but have not found an answer. I will keep plugging at this one. Any ideas?
Let me know if you found a better security application.
VancouverVince
2 Posts
0
May 4th, 2006 17:00
No solution with NIS 2005. The problem spans both Dell and Gateway products. So the problem is not the hardware - the problem is with NIS 2005.
I purchased yet another computer (A Gateway desktop running XP Media Edition). I was so frustrated with Symantec that I removed all the NIS software and installed McAfee Security Center on the new desktop computer.
The problem with the website in the UK taking the CPU to 100 percent went away. However, a whole host of new "issues" came with McAfee security center. Part of it is the learning curve associated with a new security product.
I am still very reluctant to go to an unknown company in this area. And I am not at all inclined to mix and match several different products (one for anti-virus, another for the firewall, etc).
I recently renewed my NIS 2005 subscription. I declined the offer to upgrade to NIS 2006 as I realize things certainly can get worse.