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August 7th, 2006 19:00

Onscreen info not displayed properly

My McAfee Security Center and System Restore windows do not possess the same graphics and information that the same windows have when my colleague logs on. Information is incomplete at the bottom of each window. I cannot scroll down or maximise the window to see this (system restore excepted).

The fonts and graphics look inferior - this also applies to Windows Media Center.

The McAfee problem is a pain as I cannot configure certain settings because 'next' is missing from the box.

Hope you can help,

Crit

3.3K Posts

August 8th, 2006 16:00

Quote:
The fonts and graphics look inferior...
Please explain this in more detail. You are aware of course that it's possible your colleague's user profile could be configured differently than yours?

Quote:
The McAfee problem is a pain as I cannot configure certain settings because 'next' is missing from the box.
...I'm a little concerned about this. Are you logged on as an Administrator? If not, that could be the reason. If so, run this on line scan ( See Note). Post back your results. Thanks!

Note:
1. Click on the link " F-Secure Online Scanner Next Generation Beta".
2. You may receive an alert on the address bar at this point to install the ActiveX control.
3. Click on that alert and then Click Insall ActiveX component.
4. Read the license agreement and click " Accept".
5. Click " Full System Scan" to download the scanning components and begin scan and cleaning.
6. When done click "Show report" and copy/paste its contents into your next reply.

August 8th, 2006 20:00

Thanks for your response. Yes, my colleague's user profile is different; mine is optimized to speed things up (including some graphics changes - no cursor shadow,etc).

The graphics are devoid of neat strap headings with colours; everything seems a little larger and butting up to, or over, the window edges. I am an administrator. Scan and cleaning results follow. Scanning type:

Scan system for viruses, rootkits, spyware
Target: C:\
Result: 1 malware found
W32/Adload.HQ (virus)

* C:\PROGRAM FILES\PC WIZARD 2006\PCWIZARD.DLL

Statistics
Scanned:

* Files: 50877
* System: 5816
* Not scanned: 6

Actions:

* Disinfected: 0
* Renamed: 0
* Deleted: 0
* None: 1
* Submitted: 0

Files not scanned:

* C:\HIBERFIL.SYS
* C:\PAGEFILE.SYS
* C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
* C:\WINDOWS\SOFTWAREDISTRIBUTION\EVENTCACHE\{42A1DAF0-7A15-47F0-88F5-AEC8D5657510}.BIN
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\3AD391678A806EC4D691E83AAA393B6F_24ADF822-76F7-4481-B30B-FF1B40F8687F
* C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\DCE945E290E7E816988FD1BA64A8A1FE_24ADF822-76F7-4481-B30B-FF1B40F8687F

Options
Scanning engines:

* F-Secure AVP: 6.0.171, 2006-08-08
* F-Secure Libra: 2.4.1, 2006-08-08
* F-Secure Blacklight: 1.0.31, 0000-00-00
* F-Secure Orion: 1.2.37, 2006-08-04
* F-Secure Pegasus: 1.19.0, 2006-06-05
* F-Secure Draco: 1.0.35, 0259-24-212

Scanning options:

* Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX
* Use Advanced heuristics ults below, as requested:

3.3K Posts

August 8th, 2006 21:00

Your F-Secure scan log shows a virus it found but couldn't remove.
What antivirus application do you use on board?

August 8th, 2006 22:00

McAfee.

3.3K Posts

August 9th, 2006 02:00

Please update your McAfee software, boot into Safe mode. and run a full system scan.
It may be that McAfee has not yet updated their antivirus signatures to include this one. Post back the results.

Let's keep a good thought.

August 9th, 2006 07:00

In safe Mode, all graphics were enlarged i.e. you could see individual squares that make up the fonts, about 2-3x normal size. Reducing icon size and upping screen res. did not alter this. Screen saver was similarly enlarged.

However, McAfee Virus Scan window - although enlarged too - did have proper shape, colour, content, etc. I did a full system scan which reveal one PUP: NavHelper. This could not be auto- or manually cleaned, so I quarantined it (I realised it's not a virus).

Also did Ad-Aware full scan - no issues. Still have the McAfee display problem in normal bootup. McAfee is up to date, by the way.

I'm learning alot doing this - thanks for your support.

Crit
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