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February 27th, 2017 03:00
OPTIPLEX 360 (Windows 10
On switching on my Dell OPTIPLEX 360 (Windows 10 ) it immediately goes into "entering power save" ,.
Occasionally the Dell logo shows before it goes into "entering power save" mode.
The mouse light comes on but not the keyboard lights.
Therefore I cannot use F2 or F12 to activate it nor access the internet with it.
I have tried different monitors /monitor cable/ keyboards, no difference.
Can you please indicate how I can resolve.
Thank you,
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Mary G
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20.1K Posts
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February 28th, 2017 12:00
Are you aware that your old model is not approved for Windows 10 because no dell drivers are available for win 10? Consider reinstalling your original version of windows.. If that's not possible, replace the computer. See www.dell.com/.../drivers
Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.
trafalgarpeter
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March 1st, 2017 04:00
Thankyou Mary, I purchased this computer from a Torquay firm advertising refurbished computers with Windows 10, as a back up for our main computer. It was fine for 3 months but after the latest Windows update the problem arose, I then went to the DELL site and found the info. that you have also pointed out. I don't know whether I will be able to reinstall the original Windows ( XP ? )as I cannot access the monitor or keyboard but I shall give it a try. I had wondered if its possible to use a bridged usb male to male transfer cable to control the Dell from my ASUS. Thanks again. Peter